privacy

1. AGREEMENT TO OUR LEGAL TERMS

Effective Date: July 30, 2026
Last Updated: July 30, 2026

Welcome to AllClear Plumbing Pros LLC (”AllClear Plumbing Pros,” “Company,” “we,” “our,” or “us”), a Delaware limited liability company authorized to conduct business in the State of California under California Contractors State License Board (CSLB) License No. 1141172.

These Terms and Conditions (”Terms”) govern your access to and use of our website located at https://www.allclearplumbingpros.com (the “Website”), as well as any affiliated websites, online scheduling platforms, customer portals, mobile applications, text messaging services, social media pages, digital communications, and any plumbing, drain cleaning, sewer, water heater, repiping, leak detection, emergency plumbing, maintenance, inspection, financing, membership, or other services provided by AllClear Plumbing Pros (collectively, the “Services”).

These Terms constitute a legally binding agreement between you (”you,” “your,” or “Customer”) and AllClear Plumbing Pros LLC. By accessing, browsing, using, submitting information through, requesting service from, scheduling an appointment with, or otherwise interacting with our Website or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any additional policies or notices incorporated herein by reference.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS, USE, OR CONTINUE TO USE OUR WEBSITE OR SERVICES.

These Terms apply to all visitors, customers, prospective customers, property owners, tenants, landlords, contractors, subcontractors, vendors, suppliers, and any other individuals or entities who access or use our Website or Services.

We reserve the right, in our sole discretion and without prior notice, to modify, amend, update, replace, or discontinue any portion of these Terms at any time. Any changes become effective immediately upon posting unless otherwise stated. The “Last Updated” date at the beginning of these Terms will reflect the most recent revision. Your continued access to or use of the Website or Services after any revisions have been posted constitutes your acceptance of the revised Terms.

You are responsible for reviewing these Terms periodically to remain informed of any changes. If you do not agree with any future revisions, your sole remedy is to discontinue use of our Website and Services.

Unless expressly stated otherwise in a separate written agreement signed by an authorized representative of AllClear Plumbing Pros LLC, these Terms supersede all prior oral or written communications relating to your use of the Website and govern the legal relationship between you and the Company.

Our Website and Services are intended only for individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding contracts. By using our Website or Services, you represent and warrant that you meet these eligibility requirements.

Nothing contained in these Terms shall be interpreted as creating a partnership, joint venture, franchise, agency, fiduciary relationship, employer-employee relationship, or any other legal relationship between you and AllClear Plumbing Pros LLC other than that of an independent customer and service provider.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

We encourage you to print or retain a copy of these Terms for your records.

Company Contact Information

AllClear Plumbing Pros LLC
26941 Cabot Rd., Suite 134
Laguna Hills, California 92653

California Contractor License (CSLB): 1141172

Phone: (949) 758-0203

Email: info@allclearplumbingpros.com

Website: https://www.allclearplumbingpros.com

2. DEFINITIONS

For purposes of these Terms and Conditions, the following capitalized terms shall have the meanings set forth below. These definitions apply whether the terms are used in the singular or plural form.

2.1 “Company”

“Company,” “AllClear Plumbing Pros,” “we,” “us,” or “our” means AllClear Plumbing Pros LLC, a Delaware limited liability company authorized to conduct business in the State of California under California Contractors State License Board (CSLB) License No. 1141172, together with its owners, members, managers, officers, directors, employees, agents, affiliates, successors, assigns, subcontractors, representatives, and authorized service providers.

2.2 “Customer”

“Customer,” “you,” or “your” means any individual, property owner, tenant, landlord, business entity, property manager, homeowner association, contractor, or other person or organization that accesses our Website, requests information, schedules service, purchases products or services, communicates with us, or otherwise uses our Services.

2.3 “Website”

“Website” means the official AllClear Plumbing Pros website located at https://www.allclearplumbingpros.com, together with all associated webpages, landing pages, online scheduling systems, customer portals, chat features, mobile versions, and any future websites or digital platforms owned or operated by the Company.

2.4 “Services”

“Services” means any plumbing-related work, inspections, consultations, estimates, repairs, replacements, installations, maintenance, diagnostics, emergency services, financing assistance, membership programs, warranties, customer support, digital services, or any other products or services offered by AllClear Plumbing Pros, whether performed in person, online, by telephone, by text message, or through any other communication method.

2.5 “Content”

“Content” means all information, text, graphics, logos, trademarks, service marks, photographs, videos, audio recordings, documents, pricing information, software, source code, databases, layouts, designs, marketing materials, forms, downloadable files, and all other materials appearing on or made available through the Website or Services.

2.6 “User”

“User” means any person who visits, browses, accesses, or otherwise interacts with the Website or Services, regardless of whether that individual becomes a customer.

2.7 “Products”

“Products” means any plumbing fixtures, water heaters, filtration systems, softeners, reverse osmosis systems, parts, equipment, materials, accessories, maintenance plans, membership plans, warranties, or other goods sold, supplied, or installed by the Company.

2.8 “Estimate”

“Estimate” means any verbal, written, emailed, texted, or electronically generated quotation, proposal, recommendation, or pricing provided by the Company before work is authorized. Unless expressly stated otherwise in writing, all estimates are preliminary, non-binding, subject to on-site inspection, and may change based upon actual conditions, additional work required, code requirements, material availability, unforeseen circumstances, or customer-requested changes.

2.9 “Emergency Service”

“Emergency Service” means any service requested outside of normal scheduling priorities or involving an immediate threat to persons or property, including but not limited to active water leaks, sewer backups, gas leaks, flooding, burst pipes, loss of water service, or other urgent plumbing conditions requiring expedited response.

2.10 “Membership Program”

“Membership Program” means any maintenance agreement, service membership, protection plan, subscription, or recurring service program offered by the Company, including but not limited to the AllClear Protection Club, together with all associated benefits, discounts, inspections, maintenance services, renewal terms, and membership conditions.

2.11 “Applicable Law”

“Applicable Law” means all federal, state, county, municipal, and local laws, statutes, ordinances, regulations, building codes, plumbing codes, licensing requirements, governmental orders, and other legally binding requirements applicable to the Company, the Customer, the Website, or the Services.

2.12 “Business Day”

“Business Day” means any day other than Saturday, Sunday, or a federal holiday on which the Company is open for normal business operations.

2.13 Interpretation

Unless the context clearly indicates otherwise:

Words in the singular include the plural, and words in the plural include the singular.
References to one gender include all genders.
The words “including,” “includes,” and “include” shall be deemed to mean “including without limitation.”
Section headings are provided solely for convenience and shall not affect the interpretation of these Terms.
References to any law or regulation include any amendments, revisions, or successor laws thereto.

3. OUR SERVICES

AllClear Plumbing Pros LLC provides residential and commercial plumbing services throughout our authorized service areas in accordance with applicable federal, state, and local laws, regulations, and licensing requirements. Our Services are performed by qualified personnel in accordance with industry standards and are subject to these Terms and Conditions.

Our Services may include, but are not limited to:

Plumbing inspections and diagnostic evaluations
Plumbing repairs and maintenance
Drain cleaning and drain cabling
Hydro jetting and sewer cleaning
Sewer camera inspections and locating services
Water heater repair, replacement, and installation
Tankless water heater installation and service
Leak detection and leak repairs
Whole-home repiping and partial repiping
Water line and sewer line repair or replacement
Gas line installation, repair, and testing
Fixture installation and replacement
Toilet, faucet, sink, shower, and tub repairs or replacements
Garbage disposal installation and repair
Water filtration, water softener, and reverse osmosis systems
Pressure regulator (PRV) installation and replacement
Emergency plumbing services
Preventative maintenance services
Membership programs, including the AllClear Protection Club
Financing options through approved third-party financing providers
Any additional plumbing-related services offered by the Company from time to time.

3.1 Service Availability

Our Services are offered only within the geographic areas serviced by AllClear Plumbing Pros LLC. Availability may vary depending on technician availability, travel distance, weather conditions, material availability, emergency demand, and other operational considerations.

We reserve the right, in our sole discretion, to decline, postpone, or discontinue any requested service for any lawful reason, including but not limited to:

Unsafe or hazardous working conditions;
Inaccessible plumbing systems or equipment;
Structural conditions that prevent safe performance of work;
Failure to obtain required approvals or permits;
Customer refusal to approve recommended work;
Suspected fraud or illegal activity;
Non-payment or prior outstanding balances;
Threatening, abusive, discriminatory, or unsafe behavior toward our employees or representatives; or
Any circumstance that, in our professional judgment, prevents the safe or proper completion of the requested work.

3.2 Estimates and Recommendations

Any information, recommendations, pricing, or estimates provided before an on-site inspection are preliminary and based solely upon the information available at the time. Plumbing systems are often concealed within walls, floors, ceilings, crawl spaces, slabs, or underground, and conditions may not be fully known until work begins.

Accordingly, all estimates are subject to revision following inspection, testing, code review, or discovery of concealed or unforeseen conditions. No estimate constitutes a guarantee that additional work, materials, labor, or repairs will not be required.

3.3 No Guarantee of Specific Results

While AllClear Plumbing Pros strives to provide high-quality workmanship and professional service, we do not guarantee that every plumbing issue can be permanently resolved without additional repairs, replacement of components, or future maintenance. Plumbing systems naturally deteriorate over time, and new issues may develop that are unrelated to previously completed work.

Except as expressly provided in a written warranty issued by the Company, we make no guarantee that any repair or service will permanently eliminate all existing or future plumbing problems.

3.4 Compliance with Laws and Codes

All work performed by AllClear Plumbing Pros LLC is intended to comply with applicable plumbing codes, building codes, manufacturer specifications, and legal requirements in effect at the time the Services are performed. If previously installed plumbing systems, fixtures, or construction do not comply with current codes or create unsafe conditions, additional work may be required before repairs or installations can be completed.

The Customer acknowledges that code upgrades or additional repairs required by applicable law are not included unless specifically identified in the approved estimate or work order.

3.5 Third-Party Products and Manufacturers

Many products, fixtures, appliances, and equipment installed or serviced by the Company are manufactured by third parties. Manufacturer warranties are separate from any workmanship warranty offered by AllClear Plumbing Pros LLC.

The Company does not manufacture these products and is not responsible for defects, recalls, shipping delays, discontinued products, manufacturer warranty decisions, or failures resulting from manufacturing defects. Any applicable manufacturer warranty shall be governed solely by the manufacturer’s terms and conditions.

3.6 Right to Modify Services

We reserve the right to modify, discontinue, expand, or limit any Service, product offering, membership program, financing option, promotional offer, or feature of the Website at any time without prior notice and without liability, except as otherwise required by applicable law or an executed written agreement.

3.7 Independent Contractor

Unless expressly agreed otherwise in writing, AllClear Plumbing Pros LLC performs Services as an independent contractor. Nothing contained in these Terms shall be interpreted as creating a partnership, joint venture, agency relationship, or employment relationship between the Company and any Customer.

By requesting or using our Services, you
acknowledge and agree that the scope of work to be performed will be governed by these Terms together with any written estimate, proposal, invoice, work order, membership agreement, financing agreement, or other written documentation provided by AllClear
Plumbing Pros LLC.
Website

4. WEBSITE USE

The Website is provided by AllClear Plumbing Pros LLC for the purpose of providing information about our company, plumbing services, products, promotions, financing options, membership programs, scheduling appointments, communicating with customers, processing service requests, and offering other lawful business services.

By accessing or using our Website, you agree to use it only for lawful purposes and in accordance with these Terms and all applicable federal, state, and local laws and regulations.

4.1 Eligibility

You must be at least eighteen (18) years of age and possess the legal capacity to enter into a binding contract to use this Website or request Services. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4.2 Permitted Use

Subject to these Terms, AllClear Plumbing Pros grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for your personal or internal business purposes.

You may use the Website to:

Learn about our plumbing services and products.
Request estimates or schedule service appointments.
Contact our office or customer support.
Purchase products or services where available.
Enroll in maintenance or membership programs.
Submit financing applications through approved third-party providers.
Leave reviews or feedback where permitted.
Access customer resources and information.

This license does not transfer ownership of any portion of the Website or its Content.

4.3 Prohibited Website Activities

You agree that you will not, directly or indirectly:

Use the Website for any unlawful or fraudulent purpose.
Provide false, misleading, or inaccurate information.
Attempt to gain unauthorized access to our servers, databases, or systems.
Circumvent, disable, or interfere with Website security features.
Upload viruses, malware, ransomware, spyware, or other malicious code.
Use bots, crawlers, scrapers, spiders, or automated tools to collect Website content or data without our prior written consent.
Copy, reproduce, modify, distribute, publish, transmit, sell, lease, or exploit any Website Content without authorization.
Reverse engineer, decompile, or attempt to discover the Website’s source code or underlying technology.
Interfere with another person’s use or enjoyment of the Website.
Impersonate another individual or misrepresent your identity.
Use the Website in any manner that could damage, disable, overburden, or impair our systems.
Harvest or collect personal information about other users.
Attempt to manipulate pricing, promotions, coupons, financing offers, memberships, or online scheduling systems.
Use the Website to transmit spam, unsolicited communications, chain letters, or advertisements.
Violate any applicable law or regulation while using the Website.

4.4 Accuracy of Information

We strive to ensure that all information on our Website is accurate and current. However, the plumbing industry is constantly evolving, and pricing, product availability, service offerings, manufacturer specifications, building codes, financing programs, promotions, and other information may change without notice.

Accordingly, AllClear Plumbing Pros does not warrant that all Website Content is complete, accurate, current, or error-free at all times.

Information presented on the Website is provided for general informational purposes only and should not be interpreted as professional plumbing advice or as a binding quotation for services.

4.5 Online Scheduling

Our Website may allow Customers to request appointments or schedule plumbing services online.

Submitting a scheduling request does not guarantee that an appointment has been accepted or confirmed.

Appointments are subject to:

Technician availability.
Service area coverage.
Emergency scheduling priorities.
Weather conditions.
Material availability.
Confirmation by our office.

Your appointment is not considered confirmed until you receive confirmation from AllClear Plumbing Pros through telephone, email, text message, or another authorized communication method.

4.6 Third-Party Platforms

Certain portions of the Website may integrate with third-party services, including payment processors, financing providers, mapping services, review platforms, chat software, customer relationship management systems, scheduling platforms, social media services, and analytics providers.

Your use of any third-party platform is governed solely by that provider’s terms, conditions, and privacy policies. AllClear Plumbing Pros is not responsible for the availability, security, accuracy, content, or performance of any third-party website, application, or service.

4.7 Website Availability

While we strive to maintain uninterrupted access to the Website, we do not guarantee that the Website will always be available, secure, or free from interruptions.

The Website may become temporarily unavailable due to:

Scheduled maintenance.
Emergency maintenance.
Internet or telecommunications failures.
Software updates.
Cybersecurity incidents.
Equipment failures.
Acts of God or events beyond our reasonable control.

We reserve the right to suspend, modify, restrict, or discontinue any part of the Website at any time without prior notice or liability.

4.8 Right to Restrict Access

AllClear Plumbing Pros reserves the right, in its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Website if we reasonably believe you have violated these Terms, engaged in unlawful activity, attempted to compromise the security or functionality of the Website, or otherwise acted in a manner that may harm the Company, its employees, customers, or other users.

4.9 No Reliance

Your use of the Website is at your own risk. Decisions regarding plumbing repairs, replacements, maintenance, or emergency services should not be based solely on information contained on the Website. Customers are encouraged to consult directly with an AllClear Plumbing Pros representative to obtain recommendations tailored to their specific circumstances.

By using our Website, you acknowledge that you have read, understood, and agree to comply with this Website Use section and all other provisions of these Terms and Conditions.

5. SERVICE ESTIMATES & PRICING

AllClear Plumbing Pros LLC is committed to providing honest, transparent, and professional pricing for all plumbing services. Because every plumbing system, property, and repair is unique, all estimates and pricing are subject to the terms set forth in this Section.

5.1 Estimates Are Preliminary

Unless expressly stated otherwise in a written agreement signed by an authorized representative of AllClear Plumbing Pros LLC, all verbal, written, emailed, texted, or electronically generated estimates are preliminary estimates only.

Initial pricing may be based solely upon information provided by the Customer before an on-site inspection. Since concealed plumbing systems cannot always be fully evaluated until a technician performs a physical inspection or begins diagnostic work, actual pricing may differ from any preliminary estimate.

An estimate does not constitute a guarantee that additional labor, materials, repairs, equipment, permits, or code upgrades will not be required.

5.2 Diagnostic Inspection

Before providing a final recommendation, our technician may perform a visual inspection, testing, diagnostic procedures, or other reasonable evaluations necessary to determine the cause of the plumbing issue.

The Customer understands that hidden defects, inaccessible piping, underground utilities, slab leaks, deteriorated plumbing systems, previous improper repairs, or unforeseen conditions may not become apparent until diagnostic work or repairs begin.

If additional work is required, the technician will explain the findings and obtain Customer authorization before performing additional billable work whenever reasonably possible.

5.3 Approval Before Work Begins

Except in emergency situations where immediate action is reasonably necessary to prevent personal injury or significant property damage, no repair, installation, or replacement work requiring additional charges will be performed without the Customer’s approval.

Customer approval may be provided by:

Electronic signature;
Written authorization;
Email confirmation;
Text message confirmation;
Recorded verbal authorization where legally permitted; or
Any other legally recognized method of acceptance.

The approved estimate or work order becomes part of the agreement between the Customer and AllClear Plumbing Pros LLC.

5.4 Pricing Subject to Change

Final pricing may increase or decrease based upon factors including, but not limited to:

Actual conditions discovered during inspection;
Hidden plumbing defects;
Additional labor required;
Additional materials or equipment;
Customer-requested changes;
Building or plumbing code requirements;
Permit requirements;
Manufacturer specifications;
Material availability;
Supply chain shortages;
Specialty equipment requirements;
After-hours, weekend, or holiday service;
Emergency response conditions; or
Other unforeseen circumstances beyond the Company’s reasonable control.

If the scope of work materially changes, an updated estimate will be presented for approval before additional billable work is performed whenever reasonably practicable.

5.5 Flat-Rate Pricing

Where applicable, AllClear Plumbing Pros utilizes flat-rate pricing for many services. Flat-rate pricing is based upon the value of the completed repair or installation rather than the amount of time spent performing the work.

Flat-rate pricing may include labor, standard materials, overhead, equipment, licensing, insurance, warranty obligations, and other business costs necessary to perform professional plumbing services.

5.6 Customer-Supplied Materials

If the Customer requests that AllClear Plumbing Pros install, repair, or work with materials, fixtures, appliances, or equipment supplied by the Customer or another third party, the Company reserves the right to decline such work.

If the Company agrees to install customer-supplied products:

Labor charges will still apply.
Additional labor resulting from defective, incompatible, incorrect, or incomplete materials will be billed at the Company’s applicable rates.
The Company does not warrant customer-supplied products or materials.
Manufacturer defects, missing parts, or product failures remain the responsibility of the Customer and the product manufacturer.

5.7 Promotional Pricing and Discounts

From time to time, AllClear Plumbing Pros may offer coupons, promotional pricing, membership discounts, seasonal specials, financing incentives, or other promotional offers.

Unless expressly stated otherwise:

Promotions may not be combined.
Promotions have no cash value.
Promotions may expire without notice.
Promotions may be limited to specific services or geographic areas.
Promotions may exclude diagnostic fees, permits, specialty equipment, financing charges, membership fees, or previously completed work.
The Company reserves the right to modify or discontinue promotions at any time.

Membership discounts, including benefits available through the AllClear Protection Club, are subject to the terms and conditions of the applicable membership agreement.

5.8 Taxes, Permits, and Additional Charges

Unless specifically included in an approved estimate, pricing may not include:

Sales or use taxes;
Permit fees;
Inspection fees;
Engineering costs;
Utility fees;
Restoration work;
Drywall repair;
Painting;
Concrete replacement;
Landscaping restoration;
Cabinet removal or replacement;
Finish carpentry;
Mold remediation; or
Other work outside the approved plumbing scope.

The Customer is responsible for all applicable taxes, governmental fees, permit costs, and approved additional services unless otherwise stated in writing.

5.9 Financing

Financing, when offered, is provided solely through independent third-party financing companies.

Approval, interest rates, payment terms, promotional financing, credit decisions, and loan servicing are determined exclusively by the financing provider. AllClear Plumbing Pros does not guarantee financing approval and assumes no responsibility for any financing decision made by a third-party lender.

5.10 Pricing Errors

While we strive for accuracy, clerical, typographical, software, pricing, or calculation errors may occasionally occur.

AllClear Plumbing Pros reserves the right to correct any pricing error before work is authorized or before a contract is executed. If an obvious pricing error is identified after an estimate is generated but before Customer approval, the Company may withdraw or revise the estimate.

5.11 No Price Guarantee

Unless expressly provided in a written agreement signed by an authorized representative of AllClear Plumbing Pros LLC, pricing is valid only for the period stated on the estimate or, if no expiration date is provided, for thirty (30) calendar days from the date of issuance.

After that period, pricing may be adjusted to reflect changes in labor costs, material costs, supplier pricing, market conditions, or other factors.

5.12 Customer Acknowledgement

By approving an estimate or authorizing work, the Customer acknowledges that:

They have reviewed and approved the scope of work and pricing.
They understand that concealed or unforeseen conditions may require additional work.
No additional billable work will be performed without authorization except as necessary to address an immediate safety hazard or prevent significant property damage.
They accept responsibility for payment in accordance with the approved estimate, invoice, financing agreement, membership agreement, or other applicable contract.

6. SCHEDULING & APPOINTMENT WINDOW

AllClear Plumbing Pros LLC strives to provide prompt, reliable, and professional service while recognizing that plumbing emergencies, weather conditions, traffic, material availability, and other unforeseen circumstances may affect scheduling. This Section governs all appointment requests and service scheduling.

6.1 Appointment Requests

Customers may request service appointments through our Website, by telephone, email, text message, online chat, or any other communication method authorized by AllClear Plumbing Pros.

Submitting a service request does not constitute acceptance of the appointment by the Company. An appointment is not confirmed until the Customer receives confirmation from an authorized representative of AllClear Plumbing Pros.

6.2 Appointment Windows

Unless a specific appointment time is expressly agreed to in writing, appointments are scheduled within a designated arrival window, rather than at an exact time.

Estimated arrival windows are provided solely for scheduling convenience and are not guaranteed. Actual arrival times may vary due to:

Emergency service calls;
Previous appointments requiring additional time;
Traffic conditions;
Weather conditions;
Material or equipment delays;
Technician availability;
Unforeseen jobsite conditions; or
Other circumstances beyond the Company’s reasonable control.

The Customer acknowledges that arrival windows are estimates only and do not create a guarantee or contractual obligation that a technician will arrive at an exact time.

6.3 Communication Regarding Delays

If we anticipate a significant delay, AllClear Plumbing Pros will make reasonable efforts to notify the Customer using the contact information provided.

Failure to successfully contact the Customer due to incorrect or outdated contact information shall not constitute a breach of these Terms.

6.4 Customer Availability

An adult who is at least eighteen (18) years of age and authorized to approve work must be present at the property during the scheduled appointment unless prior arrangements have been approved by the Company.

If the Customer or authorized representative is unavailable upon the technician’s arrival, the technician may be required to leave the property and the appointment may be considered a missed appointment.

6.5 Missed Appointments

If:

No one is present at the property;
Access to the property cannot be obtained;
Required utilities are unavailable;
Pets or other hazards prevent safe access;
The Customer refuses access to the work area; or
The appointment cannot proceed for reasons within the Customer’s control,

AllClear Plumbing Pros reserves the right to cancel the appointment and assess a reasonable trip charge, diagnostic fee, or rescheduling fee where permitted by law and previously disclosed.

6.6 Rescheduling and Cancellations

Customers may request to reschedule or cancel appointments by contacting our office as soon as reasonably possible.

While we understand that unexpected circumstances occur, repeated cancellations, excessive rescheduling, or last-minute cancellations may result in:

Loss of promotional pricing;
Loss of priority scheduling;
Assessment of applicable cancellation or trip charges where permitted by law; or
Refusal of future scheduling for habitual abuse of the scheduling system.

6.7 Emergency Service Priority

Emergency plumbing situations involving active water leaks, flooding, sewer backups, gas leaks, loss of water service, or other conditions posing an immediate risk to persons or property may receive scheduling priority over previously scheduled non-emergency appointments.

Accordingly, previously scheduled appointments may occasionally be delayed or rescheduled to allow our technicians to respond to emergency situations. We appreciate our Customers’ understanding in these circumstances and will make reasonable efforts to minimize any inconvenience.

6.8 Right to Refuse or Reschedule Service

AllClear Plumbing Pros reserves the right to postpone, reschedule, or refuse service whenever necessary, including but not limited to circumstances involving:

Unsafe working conditions;
Severe weather;
Natural disasters;
Governmental orders or emergencies;
Equipment failure;
Material shortages;
Unsafe or abusive customer conduct;
Health or safety concerns affecting our employees; or
Any circumstance that, in our reasonable judgment, prevents the safe, lawful, or professional completion of the requested Services.

6.9 Technician Safety

The safety of our employees is a top priority. Customers agree to provide a reasonably safe work environment and to disclose any known hazardous conditions before service begins.

Our technicians may refuse to enter or remain on a property if they reasonably believe conditions present an unacceptable risk, including but not limited to:

Aggressive or unsecured animals;
Threatening, abusive, or violent behavior;
Illegal activity;
Unsafe structures;
Biohazards;
Hazardous materials;
Electrical hazards; or
Any condition that could jeopardize the health or safety of our personnel.

Any suspension or termination of Services under this Section shall not constitute a breach of these Terms.

6.10 Customer Acknowledgement

By scheduling an appointment with AllClear Plumbing Pros LLC, the Customer acknowledges and agrees that:

Appointment times are estimated arrival windows unless otherwise confirmed in writing.
Delays may occur due to emergencies or unforeseen circumstances.
An authorized adult must generally be present unless otherwise approved by the Company.
Emergency calls may take priority over routine appointments.
The Company reserves the right to reschedule or refuse service when necessary to protect the safety of its employees, Customers, or the public.
Scheduling requests are subject to technician availability and final confirmation by AllClear Plumbing Pros LLC.

S7. EMERGENCY SERVICE

AllClear Plumbing Pros LLC understands that certain plumbing issues require immediate attention to help protect the health, safety, and property of our Customers. While we make every reasonable effort to respond promptly to emergency service requests, emergency response times are estimates only and are subject to technician availability, weather, traffic, travel distance, existing service commitments, and other factors beyond our reasonable control.

7.1 Definition of an Emergency

For purposes of these Terms, an “Emergency Plumbing Service” generally includes plumbing conditions that, in the Company’s reasonable professional judgment, present an immediate risk of:

Significant water damage to real or personal property;
Active flooding or uncontrolled water leaks;
Sewer backups or sewage overflow;
Suspected gas leaks involving plumbing systems;
Complete loss of water service where immediate repair is necessary;
Burst or frozen water pipes;
Plumbing failures creating an immediate health or safety hazard; or
Any other condition that, if left unaddressed, could reasonably result in substantial property damage or personal injury.

The Company reserves the sole discretion to determine whether a service request qualifies as an emergency.

7.2 No Guaranteed Response Time

Although AllClear Plumbing Pros strives to provide rapid emergency response, we do not guarantee arrival within any specific period of time.

Estimated arrival times are provided solely as a courtesy and may change due to:

Existing emergency service calls;
Traffic conditions;
Severe weather;
Road closures;
Natural disasters;
Technician availability;
Material or equipment availability;
Safety concerns; or
Other unforeseen circumstances beyond our reasonable control.

Failure to arrive within an estimated time does not constitute a breach of these Terms or create liability on the part of the Company.

7.3 Emergency Scheduling Priority

Emergency service requests may receive priority over previously scheduled non-emergency appointments.

To accommodate emergency situations, AllClear Plumbing Pros reserves the right to delay, interrupt, postpone, or reschedule routine appointments without liability. We will make reasonable efforts to notify affected Customers as soon as practicable.

7.4 Customer Responsibilities During an Emergency

The Customer agrees to take reasonable steps to minimize property damage while awaiting our arrival when it is safe to do so. Such steps may include:

Shutting off the property’s main water supply;
Shutting off gas service if a gas leak is suspected and it is safe to do so;
Turning off electrical power to affected areas where water presents an electrical hazard;
Moving valuables away from affected areas;
Contacting emergency services or the utility provider when appropriate; and
Following any reasonable instructions provided by our office over the telephone.

Customers should never place themselves in danger attempting to control an emergency situation.

7.5 Access to the Property

The Customer is responsible for ensuring that our technicians have safe, timely, and unobstructed access to the affected areas of the property.

If access cannot be safely obtained due to locked gates, secured buildings, aggressive animals, hazardous conditions, unsafe structures, or other circumstances beyond the Company’s control, emergency services may be delayed, postponed, or canceled.

7.6 Additional Charges

Emergency service performed outside of normal business hours, including evenings, weekends, holidays, or after-hours dispatch, may be subject to additional labor rates, overtime charges, trip charges, diagnostic fees, or emergency service fees, as disclosed to the Customer before work begins whenever reasonably practicable.

7.7 Temporary Repairs

In certain emergency situations, the safest or most appropriate immediate solution may be a temporary repair designed to stabilize the plumbing system and reduce the risk of further damage until permanent repairs can be completed.

The Customer acknowledges that temporary repairs are not intended to be permanent solutions and that additional work may be required.

7.8 Limitation of Responsibility

AllClear Plumbing Pros LLC is not responsible for:

Water damage occurring before our arrival;
Damage resulting from delayed notification by the Customer;
Damage caused by failure to shut off utilities when safe and practical;
Damage resulting from concealed plumbing defects;
Mold growth, structural damage, or other secondary losses occurring before or after our Services unless directly caused by our proven negligence; or
Losses resulting from events beyond our reasonable control.

Customers are encouraged to promptly notify their homeowners’, renters’, commercial property, or other applicable insurance carrier regarding any covered loss.

7.9 Right to Decline Emergency Service

The Company reserves the right to refuse, suspend, or terminate emergency services if:

Conditions present an unreasonable safety risk to our employees;
The Customer refuses to authorize necessary work;
The requested work would violate applicable laws, codes, or regulations;
Required permits cannot be obtained when legally required;
Necessary materials or equipment are unavailable;
Payment arrangements cannot be reasonably established when required; or
Any other circumstance exists that prevents the safe, lawful, or professional performance of the requested Services.

7.10 Customer Acknowledgement

By requesting emergency plumbing services from AllClear Plumbing Pros LLC, the Customer acknowledges and agrees that:

Emergency response times are estimates only and are not guaranteed.
Emergency calls may take priority over previously scheduled appointments.
Additional emergency or after-hours charges may apply.
Temporary repairs may be necessary before permanent repairs can be completed.
The Company is not liable for damage occurring before its arrival or resulting from circumstances beyond its reasonable control.
Customer cooperation and safe access to the property are essential for timely emergency service.

8. CUSTOMER RESPONSIBILITIES

To ensure the safe, efficient, and professional performance of our Services, Customers agree to cooperate with AllClear Plumbing Pros LLC and fulfill the responsibilities outlined in this Section. Failure to do so may result in delays, additional charges, suspension of Services, or termination of the service appointment.

8.1 Accurate Information

The Customer agrees to provide complete, accurate, and current information when requesting Services, including but not limited to:

Name and contact information;
Property address;
Billing information;
Description of the plumbing issue;
Access instructions;
Occupancy status;
Utility information; and
Any other information reasonably requested by the Company.

The Company is not responsible for delays, scheduling issues, or additional costs resulting from inaccurate, incomplete, or misleading information provided by the Customer.

8.2 Property Access

The Customer shall provide our technicians with safe, timely, and unobstructed access to the property and all areas necessary to inspect, diagnose, repair, replace, or install plumbing systems.

The Customer is responsible for ensuring:

Gates are unlocked;
Security systems are disarmed where necessary;
Parking is reasonably available;
Work areas are accessible;
Utilities are operational when required; and
An authorized adult is present unless otherwise approved by the Company.

If access cannot be reasonably obtained, the Company may reschedule the appointment and assess applicable trip or diagnostic charges where permitted by law.

8.3 Safe Working Environment

The Customer is responsible for maintaining a reasonably safe environment for our employees and subcontractors.

The Customer agrees to disclose any known hazardous conditions before work begins, including but not limited to:

Electrical hazards;
Gas leaks;
Mold or suspected mold contamination;
Asbestos-containing materials;
Structural instability;
Hazardous chemicals;
Biohazards;
Confined spaces;
Aggressive animals; or
Any other condition that could pose a risk to health or safety.

If our technicians determine that conditions are unsafe, they may suspend or terminate Services until the hazard has been corrected.

8.4 Utilities

Unless otherwise agreed, the Customer is responsible for ensuring that necessary utilities, including water, electricity, and gas service, are available when required to perform diagnostic testing, repairs, installations, inspections, or system start-up.

Additional charges may apply if return visits become necessary due to unavailable utilities.

8.5 Removal of Personal Property

The Customer is responsible for removing or protecting personal property located near the work area, including but not limited to:

Furniture;
Appliances not included in the scope of work;
Electronics;
Decorations;
Artwork;
Vehicles;
Storage items; and
Other valuable or fragile property.

While our technicians exercise reasonable care, AllClear Plumbing Pros is not responsible for damage to items that remain in the work area unless caused by the Company’s proven negligence.

8.6 Pets and Animals

For the safety of both our employees and your pets, the Customer agrees to properly secure all animals before and during the performance of Services.

Our technicians may refuse to enter or remain on a property if aggressive, uncontrolled, or unsecured animals create an unsafe working environment.

8.7 Customer Approval

The Customer agrees to carefully review all estimates, work orders, invoices, financing documents, membership agreements, warranties, and other service-related documents before approving work.

By authorizing Services, the Customer confirms that they have authority to approve the work and accept financial responsibility for all approved charges.

8.8 Payment Responsibility

The Customer agrees to pay all approved charges in accordance with the payment terms established by AllClear Plumbing Pros LLC.

Failure to make payment when due may result in:

Suspension of Services;
Cancellation of warranties where permitted by law;
Collection efforts;
Interest or late charges where legally permitted;
Recovery of reasonable collection costs and attorneys’ fees where allowed by applicable law; and
Any other remedies available under applicable law.

8.9 Permits and Inspections

When permits or governmental inspections are required by law, the Customer agrees to cooperate with the permitting and inspection process.

Unless otherwise stated in writing, permit fees, governmental inspection fees, engineering costs, and related expenses are the responsibility of the Customer and may not be included in the original estimate.

8.10 Existing Conditions

The Customer acknowledges that plumbing systems may contain concealed defects, aging components, prior improper repairs, code violations, corrosion, root intrusion, deteriorated piping, or other hidden conditions that cannot be identified until diagnostic work or repairs begin.

The Customer understands that additional work may become necessary to safely complete the requested Services and agrees that no additional billable work will be performed without authorization except where immediate action is reasonably necessary to prevent significant property damage or protect the health or safety of persons on the property.

8.11 Customer Conduct

Customers are expected to treat our employees, subcontractors, and representatives with courtesy and respect.

AllClear Plumbing Pros maintains a zero-tolerance policy for:

Threatening behavior;
Harassment;
Physical violence;
Discrimination;
Intimidation;
Verbal abuse;
Sexual harassment;
Illegal activity; or
Any conduct that places our employees or others at risk.

The Company reserves the right to immediately suspend or terminate Services and leave the property if such conduct occurs. The Customer remains responsible for payment for Services performed up to that point.

8.12 Customer Acknowledgement

By requesting or receiving Services from AllClear Plumbing Pros LLC, the Customer acknowledges and agrees that:

They have provided accurate information regarding the requested Services.
They will provide safe and reasonable access to the property.
They will disclose known hazardous conditions.
They will secure pets and maintain a safe work environment.
They are responsible for protecting personal property in and around the work area.
They will promptly review and approve estimates before work begins.
They accept responsibility for payment of all authorized Services.
Cooperation with these responsibilities helps ensure safe, efficient, and high-quality service for both the Customer and AllClear Plumbing Pros LLC.

9. PAYMENT TERMS

AllClear Plumbing Pros LLC is committed to transparent and straightforward billing practices. By approving an estimate, authorizing work, purchasing products or services, or otherwise engaging the Company, you agree to the following Payment Terms.

9.1 Payment Obligation

The Customer agrees to pay all amounts due for Services, labor, materials, equipment, permits, diagnostic fees, trip charges, emergency service fees, taxes, and any other approved charges associated with the Services provided by AllClear Plumbing Pros LLC.

Payment is due in accordance with the approved estimate, invoice, financing agreement, membership agreement, or other written agreement between the Customer and the Company.

9.2 Accepted Forms of Payment

Unless otherwise agreed in writing, AllClear Plumbing Pros may accept one or more of the following payment methods:

Cash;
Personal or business checks (subject to approval);
Visa;
Mastercard;
American Express;
Discover;
Debit cards;
Electronic funds transfer (EFT);
ACH payments;
Approved third-party financing; and
Any other payment method approved by the Company.

The Company reserves the right to modify accepted payment methods at any time.

9.3 Payment Due Upon Completion

Unless otherwise stated in writing, payment is due immediately upon completion of the approved Services and before our technician leaves the jobsite.

For larger projects, repipes, sewer replacements, water service replacements, commercial work, or other projects designated by the Company, payment schedules, deposits, or progress payments may be required and will be outlined in the applicable agreement or proposal.

9.4 Deposits

Certain Services may require a deposit before work is scheduled or materials are ordered.

Deposits may be required for, including but not limited to:

Special-order materials;
Water heater replacements;
Whole-home repipes;
Sewer replacements;
Large commercial projects;
Custom fixtures or equipment; or
Any project determined by the Company to require advance payment.

Unless otherwise required by applicable law or stated in writing, deposits will be credited toward the final invoice.

9.5 Financing

For Customers utilizing third-party financing, approval and funding are subject to the lender’s terms and conditions.

The Customer remains responsible for complying with all financing agreements. If financing is declined, canceled, rescinded, or otherwise unavailable after Services have been authorized or performed, the Customer remains personally responsible for payment of all outstanding balances owed to AllClear Plumbing Pros LLC.

9.6 Returned Payments

Any check returned for insufficient funds, closed accounts, stop payments without legal justification, or other payment reversals may result in:

A returned payment fee to the extent permitted by law;
Immediate acceleration of the remaining balance;
Suspension of warranties where permitted by law until payment is received;
Collection activity; and
Recovery of any bank charges or administrative costs incurred by the Company.

9.7 Late Payments

Invoices not paid when due may accrue interest at the maximum rate permitted by applicable law from the original due date until paid in full.

In addition, the Customer agrees to reimburse the Company for any reasonable costs incurred in collecting unpaid balances, including but not limited to:

Collection agency fees;
Court costs;
Filing fees;
Attorneys’ fees where recoverable by law; and
Other reasonable collection expenses.

Nothing contained herein limits any additional remedies available to the Company under applicable law.

9.8 Failure to Pay

If payment is not received when due, AllClear Plumbing Pros reserves the right to:

Suspend or discontinue current Services;
Decline future service requests;
Cancel promotional pricing or discounts;
Revoke membership benefits where permitted by the applicable membership agreement;
Pursue collection through internal or third-party collection agencies;
Initiate legal proceedings to recover amounts owed; and
Exercise any other legal or equitable remedies available under applicable law.

9.9 Disputed Charges

If the Customer believes an invoice contains an error, the Customer must notify AllClear Plumbing Pros in writing within ten (10) calendar days after the invoice date.

Failure to provide timely notice may constitute acceptance of the invoice to the fullest extent permitted by law.

The Company will investigate any timely submitted billing dispute in good faith. Undisputed portions of an invoice remain due and payable while the disputed portion is under review.

9.10 Mechanic’s Lien Rights

For projects where applicable under California law, the Customer acknowledges that contractors, subcontractors, suppliers, laborers, and material providers may possess mechanic’s lien rights if payment is not made for labor, materials, or Services provided.

Nothing contained in these Terms shall waive any lien rights or other legal remedies available to AllClear Plumbing Pros LLC under applicable law.

9.11 Taxes and Government Fees

The Customer is responsible for all applicable sales taxes, use taxes, permit fees, inspection fees, governmental assessments, and similar charges unless expressly stated otherwise in the approved estimate or prohibited by law.

9.12 Ownership of Materials

Unless prohibited by applicable law, all equipment, fixtures, materials, and products supplied by AllClear Plumbing Pros remain the property of the Company until payment has been received in full.

The Company reserves all legal rights available to recover unpaid property or its value where permitted by law.

9.13 No Offset

The Customer may not withhold, deduct, offset, or delay payment due to dissatisfaction with unrelated work, pending insurance claims, disputes with third parties, or any other reason unless otherwise required by applicable law or agreed to by the Company in writing.

9.14 Customer Acknowledgement

By authorizing Services, approving an estimate, or accepting completed work, the Customer acknowledges and agrees that:

Payment is due according to the approved estimate, invoice, or financing agreement.
Additional authorized work will result in additional charges.
Deposits may be required for certain projects.
Failure to make timely payment may result in interest, collection costs, attorneys’ fees where recoverable by law, suspension of Services, and other legal remedies.
AllClear Plumbing Pros LLC reserves all rights available under applicable law to recover unpaid balances and enforce these Payment Terms.

10. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights associated with the Website and the Services are owned by or licensed to AllClear Plumbing Pros LLC and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade secret, and other proprietary rights.

Nothing contained in these Terms grants you any ownership interest in our intellectual property or any right to use our intellectual property except as expressly permitted herein.

10.1 Ownership of Intellectual Property

Unless otherwise expressly stated, AllClear Plumbing Pros LLC is the sole owner of all rights, title, and interest in and to the Website and its contents, including but not limited to:

The AllClear Plumbing Pros name;
Company logos;
Trademarks;
Service marks;
Trade names;
Branding;
Slogans;
Website design and layout;
Graphics;
Icons;
Photographs;
Videos;
Audio recordings;
Written content;
Blog articles;
Marketing materials;
Price books;
Forms;
Checklists;
Inspection reports;
Digital downloads;
Software;
Source code;
Databases;
Customer portals;
Mobile applications;
Business methods;
Training materials; and
All other proprietary information appearing on or available through the Website or Services (collectively, the “Content”).

All rights not expressly granted are reserved by AllClear Plumbing Pros LLC.

10.2 Limited License

Subject to your compliance with these Terms, AllClear Plumbing Pros grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Website solely for your personal or internal business use in connection with obtaining information about our Services or requesting Services.

This limited license does not permit you to:

Copy or reproduce Website Content;
Modify or create derivative works;
Publish, distribute, or transmit Content;
Sell, lease, license, or commercially exploit Content;
Reverse engineer or decompile any software;
Remove copyright, trademark, or proprietary notices; or
Use any Content for commercial purposes without our prior written consent.

10.3 Trademarks

“AllClear Plumbing Pros,” “AllClear Protection Club,” our logos, slogans, branding elements, service names, and all related marks are trademarks, service marks, or trade dress of AllClear Plumbing Pros LLC, whether registered or unregistered.

Nothing contained in these Terms grants you any license or right to use any Company trademark without our prior written permission.

Unauthorized use of our trademarks is strictly prohibited and may violate federal and state trademark laws.

10.4 Copyright

All Website Content is protected under applicable copyright laws.

Except as expressly permitted by these Terms, no portion of the Website or its Content may be copied, reproduced, republished, uploaded, posted, displayed, translated, distributed, or otherwise used in any form or by any means without the prior written consent of AllClear Plumbing Pros LLC.

10.5 Customer Reviews and Submitted Content

If you voluntarily submit reviews, testimonials, comments, photographs, videos, suggestions, feedback, or other content to AllClear Plumbing Pros through our Website, email, text message, social media pages, surveys, or other communication channels (”User Content”), you represent that you own or have the legal right to submit such content.

By submitting User Content, you grant AllClear Plumbing Pros LLC a perpetual, worldwide, royalty-free, irrevocable, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, perform, translate, create derivative works from, and otherwise use such User Content for any lawful business purpose, including marketing, advertising, training, customer communications, and promotional materials, without further notice or compensation to you.

You may request that we remove your User Content from our owned and controlled platforms; however, we cannot guarantee removal from third-party websites, search engines, or platforms not under our control.

10.6 Feedback

Any ideas, suggestions, recommendations, feature requests, improvements, comments, or other feedback you provide regarding our Website or Services become the property of AllClear Plumbing Pros LLC without any obligation to compensate you.

We may use such feedback for any lawful purpose without restriction.

10.7 Third-Party Intellectual Property

Certain names, logos, product images, manufacturer trademarks, financing provider trademarks, and other intellectual property appearing on our Website belong to their respective owners.

Their appearance on our Website does not imply ownership, endorsement, sponsorship, affiliation, or partnership unless expressly stated.

10.8 Copyright Infringement Claims

If you believe that material appearing on our Website infringes your copyright or other intellectual property rights, please provide written notice containing:

A description of the copyrighted work;
Identification of the allegedly infringing material;
The URL or location of the material;
Your name, mailing address, telephone number, and email address;
A statement that you have a good-faith belief the use is unauthorized;
A statement, under penalty of perjury, that the information provided is accurate and that you are the owner or authorized to act on behalf of the owner; and
Your physical or electronic signature.

Notices should be sent to:

AllClear Plumbing Pros LLC
26941 Cabot Rd., Suite 134
Laguna Hills, CA 92653

Email: info@allclearplumbingpros.com

10.9 Reservation of Rights

All rights not expressly granted under these Terms are reserved by AllClear Plumbing Pros LLC. Any unauthorized use of our intellectual property may result in the immediate termination of your right to use the Website and may subject you to civil and criminal penalties under applicable law.

10.10 Customer Acknowledgement

By accessing or using the Website or Services, you acknowledge and agree that:

All intellectual property associated with the Website and Services is owned by or licensed to AllClear Plumbing Pros LLC.
You receive only a limited license to use the Website in accordance with these Terms.
You will not copy, reproduce, modify, distribute, or commercially exploit any Company Content without prior written authorization.
Unauthorized use of the Company’s intellectual property may result in legal action to the fullest extent permitted by law.

11. USER REPRESENTATIONS

By accessing or using the Website, requesting Services, scheduling appointments, purchasing products, enrolling in membership programs, or otherwise interacting with AllClear Plumbing Pros LLC, you represent, warrant, and agree that:

11.1 Legal Capacity

You are at least eighteen (18) years of age and possess the legal capacity and authority to enter into a legally binding agreement.

If you are acting on behalf of a corporation, partnership, limited liability company, homeowners’ association, property management company, trust, or any other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms.

11.2 Accurate Information

All information you provide to AllClear Plumbing Pros LLC is true, accurate, complete, and current.

You agree to promptly update your information if it changes, including your name, address, telephone number, email address, billing information, or any other information necessary for us to provide Services.

Providing false, misleading, or fraudulent information may result in cancellation of appointments, refusal of future Services, or other legal remedies available to the Company.

11.3 Authority to Authorize Work

You represent and warrant that you have the legal authority to request plumbing Services and approve work to be performed at the property.

If you are not the property owner, you represent that you have obtained all necessary authorization from the owner or other responsible party before requesting or approving Services.

The Company shall not be responsible for disputes between property owners, tenants, landlords, property managers, family members, or other third parties regarding authorization for Services.

11.4 Lawful Use

You agree to use the Website and Services only for lawful purposes and in compliance with all applicable federal, state, and local laws, regulations, ordinances, and court orders.

You further represent that you will not use the Website or Services to engage in fraud, unlawful conduct, or any activity that infringes upon the rights of others.

11.5 Financial Responsibility

You represent that you are financially responsible for all Services, products, materials, labor, and other charges that you authorize.

If another person, insurance company, warranty provider, landlord, or third party has agreed to pay for Services, you remain ultimately responsible for payment unless AllClear Plumbing Pros LLC has expressly agreed otherwise in writing.

11.6 Property Conditions

You represent that, to the best of your knowledge, you have disclosed any known conditions that may affect the safety or performance of the Services, including but not limited to:

Gas leaks;
Electrical hazards;
Structural damage;
Hazardous materials;
Mold or suspected mold;
Asbestos-containing materials;
Aggressive animals;
Unsafe access conditions; or
Other known hazards.

Failure to disclose known hazards may result in delays, additional charges, suspension of Services, or termination of the service appointment.

11.7 Compliance with These Terms

You agree to comply with these Terms, our Privacy Policy, applicable membership agreements, financing agreements, warranties, estimates, invoices, work orders, and all other written agreements between you and AllClear Plumbing Pros LLC.

11.8 No Unauthorized Access

You represent that you will not attempt to:

Gain unauthorized access to the Website or Company systems;
Circumvent Website security features;
Interfere with Website functionality;
Introduce malicious software or code;
Collect data from the Website through automated means without authorization; or
Engage in any activity intended to damage, disrupt, or impair the Website or Services.

11.9 No Misuse of Company Resources

You agree not to misuse the Company’s scheduling system, emergency service line, online forms, financing applications, membership programs, promotional offers, coupons, pricing tools, or any other Company resources.

This includes submitting fraudulent service requests, repeatedly scheduling appointments without intent to receive Services, abusing promotional offers, or otherwise interfering with the Company’s operations.

11.10 Reliance by the Company

You acknowledge that AllClear Plumbing Pros LLC relies upon the truth and accuracy of your representations when scheduling appointments, dispatching technicians, ordering materials, extending financing options, preparing estimates, and performing Services.

The Company shall not be liable for delays, increased costs, or damages resulting from inaccurate or incomplete information provided by you.

11.11 Right to Refuse Service

If any representation made by you is false, misleading, incomplete, or fraudulent, or if you fail to comply with these Terms, AllClear Plumbing Pros LLC reserves the right to:

Refuse or discontinue Services;
Cancel scheduled appointments;
Terminate your access to the Website;
Cancel promotional pricing or membership benefits where permitted by applicable agreements;
Seek payment for Services already performed; and
Pursue any other legal or equitable remedies available under applicable law.

11.12 Customer Acknowledgement

By accessing the Website or requesting Services, you acknowledge and agree that:

You have the legal authority to enter into these Terms.
All information you provide is accurate and complete.
You have authority to authorize plumbing work at the property.
You will use the Website and Services only for lawful purposes.
You accept financial responsibility for all authorized Services.
AllClear Plumbing Pros LLC is entitled to rely on the representations you make when providing its Services.

12. PROHIBITED ACTIVITIES

To protect the integrity of our Website, Services, employees, customers, and business operations, you agree that you will not engage in any of the following prohibited activities while accessing or using the Website or Services.

Any violation of this Section may result in suspension or termination of your access to the Website or Services, cancellation of appointments, refusal of future service, and/or legal action to the fullest extent permitted by law.

12.1 Unlawful Use

You may not use the Website or Services for any unlawful purpose or in violation of any applicable federal, state, or local law, regulation, ordinance, or court order.

12.2 Fraudulent Activity

You agree not to:

Provide false, misleading, or fraudulent information.
Impersonate another individual or business.
Misrepresent your identity or authority.
Submit fraudulent financing applications.
Use stolen or unauthorized payment methods.
Obtain Services through deception or misrepresentation.

12.3 Unauthorized Access

You shall not:

Attempt to gain unauthorized access to any Company computer system, server, database, customer portal, or network.
Circumvent Website security measures.
Attempt to discover passwords, encryption methods, or security protocols.
Interfere with the operation or security of the Website.
Use another person’s account or credentials without authorization.

12.4 Harmful Software

You may not upload, transmit, introduce, or distribute any:

Virus;
Malware;
Ransomware;
Spyware;
Trojan horse;
Worm;
Malicious script;
Corrupted files; or
Any other technology intended to disrupt or damage the Website, Company systems, or third-party systems.

12.5 Automated Access

Without our prior written consent, you may not:

Use bots or automated scripts.
Scrape or harvest Website content.
Mine data from the Website.
Use spiders, crawlers, or indexing software.
Conduct automated searches or downloads.
Copy large portions of Website content through automated means.

12.6 Intellectual Property Violations

You may not:

Copy Website content.
Reproduce Company forms or documents.
Duplicate pricing information.
Use Company photographs or videos.
Copy marketing materials.
Use Company trademarks or logos.
Republish any Website content.
Create derivative works from Company materials.
Commercially exploit any Company intellectual property without prior written authorization.

12.7 Interference with Business Operations

You agree not to intentionally interfere with the Company’s operations by:

Scheduling appointments with no intention of receiving Services.
Repeatedly canceling appointments in bad faith.
Making knowingly false complaints.
Abusing emergency service requests.
Interfering with technicians while performing Services.
Obstructing scheduled work without justification.
Encouraging others to disrupt Company operations.

12.8 Abuse of Promotions and Memberships

Customers may not misuse or attempt to manipulate:

Coupons;
Promotional pricing;
Referral programs;
Membership discounts;
Financing offers;
Gift certificates;
Loyalty programs;
Online scheduling incentives; or
Any other promotional program offered by the Company.

The Company reserves the right to cancel any promotion obtained through fraud, abuse, or error.

12.9 Harassment and Threatening Conduct

AllClear Plumbing Pros maintains a zero-tolerance policy toward abusive conduct.

You may not engage in:

Threats of violence;
Physical intimidation;
Harassment;
Stalking;
Discrimination;
Hate speech;
Sexual harassment;
Verbal abuse;
Profanity directed toward employees; or
Any conduct that creates an unsafe work environment.

The Company reserves the right to immediately terminate Services and leave the property if such conduct occurs.

12.10 Illegal or Unsafe Activities

You may not request or require our employees to:

Perform work that violates applicable laws or plumbing codes.
Bypass required permits or inspections.
Perform unsafe work.
Disconnect or alter life-safety systems unlawfully.
Conceal plumbing defects during inspections or property sales.
Dispose of hazardous materials illegally.
Participate in any unlawful activity.

The Company reserves the right to refuse any request that violates applicable law, industry standards, or Company policy.

12.11 False Reviews and Defamation

You agree not to knowingly publish false, misleading, defamatory, or malicious statements regarding AllClear Plumbing Pros LLC, its employees, or its Services.

Nothing in this Section is intended to restrict or waive any rights you may have under applicable law to provide truthful reviews, opinions, or protected consumer feedback.

12.12 Reverse Engineering

You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, software architecture, algorithms, databases, or proprietary technology used in connection with the Website or Services.

12.13 Commercial Misuse

You may not use the Website or its Content for any commercial purpose without the Company’s prior written consent, including:

Competing business research;
Marketing competing services;
Soliciting our customers or employees;
Building competing databases;
Reselling Company information; or
Commercial advertising using our intellectual property.

12.14 Company Remedies

If AllClear Plumbing Pros LLC determines, in its sole discretion, that you have violated this Section or any other provision of these Terms, the Company may, without prior notice:

Suspend or terminate your access to the Website.
Cancel scheduled appointments.
Refuse future Services.
Remove or reject submitted content.
Revoke promotional offers or membership benefits where permitted.
Report unlawful conduct to law enforcement or regulatory agencies.
Seek injunctive relief, monetary damages, attorneys’ fees where recoverable by law, and any other remedies available under applicable law.

These remedies are cumulative and do not limit any other legal rights available to the Company.

12.15 Customer Acknowledgement

By using the Website or Services, you acknowledge and agree that you will use the Website lawfully, responsibly, and in accordance with these Terms. You further acknowledge that AllClear Plumbing Pros LLC reserves the right to protect its employees, customers, business operations, intellectual property, and reputation by enforcing these Terms to the fullest extent permitted by applicable law.

13. REVIEWS & FEEDBACK

AllClear Plumbing Pros LLC values honest customer feedback and encourages Customers to share their experiences with our Services. Reviews and feedback help us improve our business and assist prospective customers in making informed decisions.

By submitting any review, testimonial, rating, comment, suggestion, photograph, video, or other feedback to the Company, you agree to the terms set forth in this Section.

13.1 Voluntary Submission

Any review, testimonial, survey response, comment, suggestion, idea, recommendation, photograph, video, audio recording, or other content you voluntarily provide to AllClear Plumbing Pros LLC (collectively, “Feedback”) is submitted voluntarily and at your own discretion.

You represent and warrant that all Feedback you submit is truthful, accurate, based upon your actual experience, and does not violate the rights of any third party.

13.2 License to Use Feedback

By submitting Feedback to AllClear Plumbing Pros LLC, you grant the Company a perpetual, worldwide, royalty-free, irrevocable, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, edit, publish, translate, distribute, display, perform, create derivative works from, and otherwise use such Feedback for any lawful business purpose.

This includes, but is not limited to:

Our Website;
Social media platforms;
Advertising and marketing materials;
Printed materials;
Email campaigns;
Customer testimonials;
Training materials;
Internal quality improvement;
Promotional videos; and
Any other business purpose.

Unless required by law, you will not be entitled to compensation for the Company’s use of your Feedback.

13.3 Customer Photographs and Videos

If you voluntarily provide photographs or videos of your plumbing system, property, completed work, or project, you represent that you have the legal authority to share such materials.

You grant AllClear Plumbing Pros LLC the right to use those materials for the purposes described in these Terms.

The Company may, at its discretion, remove or obscure personally identifiable information before publication but is not obligated to do so unless required by law.

13.4 Suggestions and Business Ideas

Any suggestions, recommendations, ideas, feature requests, product concepts, marketing ideas, or other business proposals submitted to the Company become the property of AllClear Plumbing Pros LLC upon submission.

The Company shall have no obligation to:

Maintain such submissions in confidence;
Provide compensation;
Acknowledge receipt; or
Implement any submitted suggestion.

13.5 Prohibited Content

You agree not to submit Feedback that:

Is knowingly false or misleading;
Is defamatory or libelous;
Contains obscene, offensive, or abusive language;
Promotes discrimination, harassment, or hate speech;
Violates another person’s privacy or intellectual property rights;
Includes confidential information without authorization;
Contains malicious software or harmful code;
Constitutes spam or commercial advertising; or
Violates any applicable law.

The Company reserves the right, but not the obligation, to remove, refuse to publish, or report any Feedback that violates these Terms.

13.6 Independent Opinions

Customer reviews and testimonials reflect the opinions of the individuals who submitted them and do not necessarily represent the opinions or views of AllClear Plumbing Pros LLC.

Individual customer experiences may vary depending on the specific facts and circumstances of each project.

13.7 No Obligation to Publish

AllClear Plumbing Pros LLC reserves the right, in its sole discretion, to publish, edit, decline, remove, or refuse to display any review or Feedback submitted to the Company.

Nothing in these Terms requires the Company to publish or retain any Feedback.

13.8 Third-Party Review Platforms

Customers may also choose to post reviews on third-party platforms, including but not limited to Google, Yelp, Facebook, Angi, HomeAdvisor, Nextdoor, or other review websites.

Those reviews are governed by the terms and policies of the applicable third-party platform. AllClear Plumbing Pros LLC is not responsible for the operation, policies, or decisions of any third-party review platform.

13.9 Consumer Rights

Nothing in this Section is intended to prohibit or restrict any lawful, truthful review or other communication protected under applicable federal or state law, including the Consumer Review Fairness Act or similar consumer protection laws.

Customers remain free to express honest opinions and truthful experiences regarding the Company’s Services.

13.10 Customer Acknowledgement

By submitting any review or Feedback, you acknowledge and agree that:

Your Feedback is truthful and based on your actual experience.
You have the legal right to submit the content.
You grant AllClear Plumbing Pros LLC a broad license to use your Feedback for lawful business purposes without additional compensation.
The Company may edit, publish, decline, or remove Feedback at its sole discretion, subject to applicable law.
Nothing in this Section limits your right to provide honest and lawful consumer reviews protected by applicable law.

14. SMS MESSAGING TERMS

AllClear Plumbing Pros LLC may communicate with Customers via text message (”SMS Messages”) to facilitate scheduling, customer service, appointment reminders, service updates, technician arrival notifications, invoices, payment reminders, membership information, promotional offers, and other communications related to our Services.

By voluntarily providing your mobile telephone number and opting in to receive text messages from AllClear Plumbing Pros LLC, you expressly consent to receive SMS Messages in accordance with these Terms, our Privacy Policy, and applicable federal and state law.

14.1 Consent to Receive Text Messages

By providing your mobile phone number through our Website, customer portal, online scheduling platform, service agreement, financing application, membership enrollment, telephone conversation, text message, or any other communication with the Company, you expressly authorize AllClear Plumbing Pros LLC to send you SMS Messages using automated technology, automated telephone dialing systems, prerecorded messages, or other lawful communication methods where permitted by applicable law.

Your consent is voluntary and is not a condition of purchasing any product or service, except where text messaging is reasonably necessary to provide the requested communication or service.

14.2 Types of SMS Messages

SMS Messages may include, but are not limited to:

Appointment confirmations;
Appointment reminders;
Technician dispatch and estimated arrival notifications;
Service updates;
Requests for additional information;
Estimates and work authorization requests;
Invoice delivery;
Payment confirmations and reminders;
Membership enrollment and renewal notices;
Warranty communications;
Customer satisfaction surveys;
Review requests;
Promotional offers and seasonal specials (where you have provided the appropriate consent);
Company announcements; and
Other communications related to your relationship with AllClear Plumbing Pros LLC.

14.3 Message Frequency

The number of SMS Messages you receive will vary depending upon your interaction with the Company, your scheduled Services, your participation in membership programs, and your communication preferences.

We do not guarantee any minimum or maximum number of messages.

14.4 Message and Data Rates

Message and data rates may apply depending upon your wireless carrier and service plan.

AllClear Plumbing Pros LLC is not responsible for any charges imposed by your mobile carrier for SMS Messages.

Customers are solely responsible for any fees, charges, or costs associated with receiving text messages.

14.5 Opting Out

You may opt out of receiving SMS Messages at any time.

To stop receiving text messages, simply reply:

STOP

After receiving your opt-out request, we will make reasonable efforts to discontinue future SMS communications, except where messages are necessary to complete an active service request, comply with legal obligations, or otherwise permitted by applicable law.

14.6 Help

If you need assistance regarding our text messaging program, you may:

Reply HELP to any SMS Message;
Call our office at (949) 758-0203; or
Email us at info@allclearplumbingpros.com.

14.7 Supported Carriers

SMS services are dependent upon participating wireless carriers.

Delivery is subject to effective transmission by your wireless service provider. AllClear Plumbing Pros LLC does not guarantee the successful delivery, timing, or availability of SMS Messages and shall not be liable for delayed, failed, or undelivered messages.

14.8 Changes to Your Mobile Number

If you change your mobile telephone number, you agree to promptly notify AllClear Plumbing Pros LLC before the number is reassigned or disconnected.

The Company is not responsible for messages delivered to a mobile number that you failed to update.

14.9 Privacy

Information collected through our SMS program is subject to our Privacy Policy.

We do not sell your mobile phone number or SMS consent to third parties.

Your mobile number and consent information may be shared only with trusted service providers who assist in delivering text messages or as otherwise required by law or described in our Privacy Policy.

SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.

14.10 Promotional Text Messages

Where permitted by law and with your express consent, AllClear Plumbing Pros LLC may send promotional or marketing text messages regarding:

Company promotions;
Seasonal offers;
Membership opportunities;
Maintenance reminders;
New products or services; and
Other marketing communications.

You may opt out of promotional text messages at any time by replying STOP.

Opting out of promotional messages does not prevent the Company from sending transactional or service-related communications that are necessary to provide requested Services.

14.11 TCPA and Compliance

AllClear Plumbing Pros LLC intends to operate its SMS messaging program in compliance with the Telephone Consumer Protection Act (TCPA), the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act, applicable FCC regulations, and all other applicable federal and state laws governing electronic communications.

Nothing in these Terms shall be interpreted as waiving any rights afforded to consumers under applicable law.

14.12 Customer Acknowledgement

By providing your mobile telephone number and opting in to receive SMS Messages, you acknowledge and agree that:

You have voluntarily consented to receive SMS communications from AllClear Plumbing Pros LLC.
Your consent is not a condition of purchasing Services.
Message and data rates may apply.
Message frequency may vary.
You may opt out at any time by replying STOP.
You may obtain assistance by replying HELP, calling (949) 758-0203, or emailing info@allclearplumbingpros.com.
SMS communications are subject to these Terms and the Company’s Privacy Policy.
AllClear Plumbing Pros LLC reserves the right to modify, suspend, or discontinue its SMS messaging program at any time, subject to applicable law.

15. THIRD-PARTY WEBSITES, SERVICES & CONTENT

The Website and Services of AllClear Plumbing Pros LLC may contain links to, integrate with, or otherwise provide access to websites, applications, products, platforms, software, financing providers, payment processors, manufacturers, vendors, or other services operated by independent third parties (”Third-Party Services”).

These Third-Party Services are provided solely as a convenience to our Customers. Your use of any Third-Party Service is entirely voluntary and at your own risk.

15.1 No Ownership or Control

AllClear Plumbing Pros LLC does not own, operate, manage, or control Third-Party Services unless expressly stated otherwise.

The inclusion of a link, reference, advertisement, logo, or integration on our Website does not constitute or imply:

Our endorsement;
Our sponsorship;
A joint venture;
A partnership;
An agency relationship; or
Approval of any third-party products, services, policies, or practices.

15.2 Third-Party Terms

When you access or use a Third-Party Service, your relationship is solely between you and the applicable third party.

Your use of Third-Party Services is governed exclusively by that provider’s own:

Terms and Conditions;
Privacy Policy;
Payment policies;
Warranty terms;
Security practices; and
Other applicable agreements.

You are responsible for reviewing and complying with those terms before using any Third-Party Service.

15.3 Financing Providers

AllClear Plumbing Pros LLC may offer financing through independent third-party financing companies.

All financing decisions, including but not limited to:

Credit approvals;
Interest rates;
Promotional financing offers;
Loan terms;
Monthly payments;
Credit limits;
Payment processing; and
Collection activities,

are determined solely by the financing provider.

The Company does not guarantee financing approval and assumes no responsibility for any lending decision or financing agreement entered into between the Customer and a third-party lender.

15.4 Payment Processors

Payments made through our Website or customer portal may be processed by independent third-party payment processors.

AllClear Plumbing Pros LLC does not store or control your complete payment card information unless specifically disclosed.

The Company is not responsible for:

Payment processor outages;
Banking errors;
Processing delays;
Fraud committed by third parties;
Security breaches affecting third-party payment processors; or
Other issues arising from third-party payment services beyond our reasonable control.

15.5 Manufacturer Products and Warranties

Many plumbing fixtures, water heaters, filtration systems, pumps, valves, appliances, and other products installed by AllClear Plumbing Pros LLC are manufactured by independent third parties.

Manufacturer warranties, recalls, product defects, replacement programs, and technical specifications are governed exclusively by the manufacturer.

The Company makes no independent warranty regarding manufacturer products except as expressly provided in a separate written workmanship warranty.

15.6 External Links

Our Website may contain links to external websites for informational purposes, including manufacturers, financing providers, government agencies, permitting authorities, utility companies, product documentation, or educational resources.

We do not monitor or control the content of external websites and make no representations regarding:

Accuracy;
Completeness;
Security;
Availability;
Reliability; or
Legality.

Accessing external websites is entirely at your own risk.

15.7 Third-Party Software and Technology

The Website may utilize third-party technologies, including but not limited to:

Scheduling platforms;
Customer relationship management (CRM) software;
Live chat services;
Mapping services;
Analytics platforms;
Customer review platforms;
Email communication providers;
SMS messaging providers;
Cloud hosting services; and
Security software.

While we carefully select reputable providers, AllClear Plumbing Pros LLC is not responsible for interruptions, outages, errors, security incidents, or service failures attributable to third-party technology providers.

15.8 No Responsibility for Third-Party Actions

To the fullest extent permitted by law, AllClear Plumbing Pros LLC shall not be liable for any damages, losses, costs, or claims arising from or relating to:

Third-party products;
Third-party services;
Third-party websites;
Third-party financing decisions;
Third-party warranties;
Third-party software failures;
Third-party security incidents;
Third-party privacy practices; or
Any transaction between you and a third party.

Any disputes regarding Third-Party Services must be resolved directly between you and the applicable third party.

15.9 Future Third-Party Integrations

AllClear Plumbing Pros LLC reserves the right to add, remove, modify, replace, or discontinue Third-Party Services or integrations at any time without prior notice.

The availability of any Third-Party Service through our Website does not create an ongoing obligation for the Company to continue offering or supporting that service.

15.10 Customer Acknowledgement

By using the Website or Services, you acknowledge and agree that:

Third-Party Services are operated independently of AllClear Plumbing Pros LLC.
Your use of Third-Party Services is at your own risk and subject to the applicable third party’s terms and policies.
The Company is not responsible for the content, availability, products, services, financing decisions, warranties, privacy practices, or security of Third-Party Services.
Any disputes relating to Third-Party Services must be resolved directly with the applicable third party.
AllClear Plumbing Pros LLC shall have no liability for any losses or damages arising from your use of Third-Party Services, except to the extent such liability cannot be disclaimed under applicable law.

16. PRIVACY POLICY

AllClear Plumbing Pros LLC values your privacy and is committed to protecting the personal information entrusted to us. We recognize the importance of maintaining the confidentiality, integrity, and security of the information we collect while providing our Website and Services.

Our collection, use, storage, disclosure, and protection of personal information are governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By accessing our Website, communicating with us, requesting Services, or otherwise using our Website or Services, you acknowledge that you have read, understood, and agree to the terms of our Privacy Policy.

16.1 Incorporation by Reference

Our Privacy Policy forms an integral part of these Terms and Conditions and is incorporated herein by reference as though fully set forth.

The Privacy Policy explains, among other things:

What information we collect;
How we collect information;
How we use your information;
When information may be shared;
How we protect your information;
Your privacy rights;
Cookie and tracking technologies;
SMS and electronic communications;
Children’s privacy;
Data retention practices; and
Methods for contacting us regarding privacy concerns.

16.2 Information We Collect

In connection with our Website and Services, we may collect information including, but not limited to:

Name;
Mailing address;
Service address;
Telephone number;
Email address;
Payment information;
Appointment history;
Service history;
Membership information;
Communications with our office;
Device information;
Browser information;
IP address;
Website usage data;
Location information where permitted by law; and
Other information voluntarily provided by you.

The categories of information collected are more fully described in our Privacy Policy.

16.3 Use of Personal Information

We may use your information for purposes including, but not limited to:

Scheduling appointments;
Providing plumbing services;
Processing payments;
Delivering invoices and estimates;
Customer support;
Warranty administration;
Membership administration;
Marketing communications where permitted;
SMS communications;
Improving our Website and Services;
Fraud prevention;
Legal compliance; and
Other lawful business purposes described in our Privacy Policy.

16.4 Third-Party Service Providers

To provide our Services, AllClear Plumbing Pros LLC may share information with trusted third-party service providers, including:

Payment processors;
Financing companies;
Scheduling software providers;
Customer relationship management (CRM) platforms;
SMS messaging providers;
Email service providers;
Website hosting providers;
Analytics providers;
Cloud storage providers;
Marketing service providers; and
Other vendors assisting in the operation of our business.

Such providers are authorized to use personal information only as necessary to perform services on our behalf or as otherwise permitted by law.

16.5 Privacy Rights

Depending upon your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or other rights described in our Privacy Policy.

Requests concerning your personal information will be handled in accordance with applicable law.

16.6 Cookies and Tracking Technologies

Our Website may use cookies, pixels, web beacons, analytics tools, and similar technologies to improve functionality, enhance user experience, measure Website performance, personalize content, and support advertising and marketing efforts.

Additional information regarding our use of cookies is contained within our Privacy Policy.

16.7 Data Security

AllClear Plumbing Pros LLC employs commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

16.8 Privacy Policy Updates

We reserve the right to revise our Privacy Policy from time to time to reflect changes in legal requirements, business practices, technology, or operational needs.

Updated versions become effective upon posting to our Website unless otherwise stated.

Continued use of our Website or Services after any revision constitutes your acceptance of the updated Privacy Policy.

16.9 Availability of Privacy Policy

The most current version of our Privacy Policy is available on our Website and should be reviewed periodically.

If any conflict exists between these Terms and our Privacy Policy regarding privacy practices, the Privacy Policy shall control solely with respect to the Company’s collection, use, disclosure, and protection of personal information.

16.10 Contact Regarding Privacy Matters

Questions regarding our Privacy Policy or privacy practices may be directed to:

AllClear Plumbing Pros LLC
26941 Cabot Rd., Suite 134
Laguna Hills, CA 92653

Phone: (949) 758-0203

Email: info@allclearplumbingpros.com

Website: https://www.allclearplumbingpros.com

16.11 Customer Acknowledgement

By using our Website or Services, you acknowledge and agree that:

You have reviewed or had the opportunity to review our Privacy Policy.
Your personal information will be collected, used, stored, and disclosed as described in our Privacy Policy.
The Privacy Policy is incorporated into these Terms and Conditions by reference.
Continued use of our Website or Services constitutes your acceptance of both these Terms and our Privacy Policy, as amended from time to time.

17. DISCLAIMER OF WARRANTIES

The Website and all Services provided by AllClear Plumbing Pros LLC are offered in good faith and with the objective of delivering professional plumbing services. However, except as expressly stated in a separate written warranty signed by an authorized representative of the Company, the Website, its Content, and all Services are provided “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” to the fullest extent permitted by applicable law.

17.1 No General Warranty

Except for any express written workmanship warranty or manufacturer warranty specifically provided in writing, AllClear Plumbing Pros LLC makes no representations or warranties, express or implied, regarding:

The Website or its Content;
The availability or uninterrupted operation of the Website;
The accuracy, completeness, or reliability of information provided on the Website;
The suitability of any plumbing repair or replacement for a particular purpose;
The availability of products or materials;
Manufacturer performance;
Financing approval;
Scheduling availability; or
Any other aspect of the Website or Services.

17.2 Disclaimer of Implied Warranties

To the fullest extent permitted by law, AllClear Plumbing Pros LLC expressly disclaims all implied warranties, including, but not limited to:

The implied warranty of merchantability;
The implied warranty of fitness for a particular purpose;
The implied warranty of title;
The implied warranty of non-infringement; and
Any warranty arising from a course of dealing, course of performance, or usage of trade.

Nothing in these Terms shall be construed as limiting any warranty that cannot legally be disclaimed under applicable law.

17.3 Website Information

Information provided on the Website is intended solely for general informational purposes.

Website content:

Is not professional engineering advice;
Is not legal advice;
Is not insurance advice;
Is not a binding plumbing diagnosis;
Is not a guaranteed repair recommendation; and
Does not constitute a binding estimate or offer.

Customers should not rely exclusively on Website content when making decisions regarding plumbing repairs or replacements.

17.4 Estimates and Pricing

All estimates are subject to on-site inspection and approval.

Because plumbing systems frequently contain concealed conditions, underground piping, aging materials, prior repairs, and code deficiencies that cannot be observed before diagnostic work begins, AllClear Plumbing Pros LLC does not guarantee that any preliminary estimate will represent the final cost of the project.

Additional work may become necessary after inspection or during the performance of Services.

17.5 Manufacturer Products

Many fixtures, appliances, water heaters, filtration systems, pumps, valves, and other products installed by the Company are manufactured by independent third parties.

AllClear Plumbing Pros LLC does not manufacture these products and makes no warranty regarding:

Product performance;
Product lifespan;
Manufacturer defects;
Product recalls;
Availability of replacement parts; or
Manufacturer warranty decisions.

Any applicable product warranty is provided solely by the manufacturer.

17.6 No Guarantee of Permanent Repair

Plumbing systems naturally deteriorate over time and may contain hidden defects that cannot reasonably be discovered during an initial inspection.

Accordingly, unless expressly stated in a written warranty, AllClear Plumbing Pros LLC does not guarantee that:

Every plumbing issue can be permanently corrected;
Future plumbing failures will not occur;
Additional repairs will not become necessary;
Existing systems will continue to function indefinitely after repair; or
Previously unknown plumbing conditions will not be discovered during or after the completion of Services.

17.7 Emergency Services

Although the Company strives to respond promptly to emergency service requests, no guarantee is made regarding response times, arrival times, or the availability of emergency Services.

Estimated arrival times are provided solely as estimates and may be affected by weather, traffic, technician availability, emergency demand, or other circumstances beyond the Company’s reasonable control.

17.8 Third-Party Services

AllClear Plumbing Pros LLC makes no warranty regarding the services, products, financing, software, websites, payment processors, manufacturers, or other offerings of third parties.

The Company is not responsible for the acts, omissions, warranties, policies, or decisions of any third party.

17.9 Internet Availability

The Company does not warrant that the Website will always be:

Available;
Error-free;
Secure;
Free from viruses or malicious code;
Compatible with every browser or device; or
Uninterrupted.

Customers assume all risks associated with using the Website and the Internet.

17.10 Force Majeure

AllClear Plumbing Pros LLC shall not be responsible for delays, interruptions, or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to:

Acts of God;
Natural disasters;
Fires;
Floods;
Earthquakes;
Severe weather;
Utility outages;
Government actions;
Labor disputes;
Supply chain interruptions;
Material shortages;
Pandemics;
Cybersecurity incidents; or
Other unforeseen events beyond the Company’s reasonable control.

17.11 Customer Acknowledgement

By using the Website or engaging AllClear Plumbing Pros LLC for Services, you acknowledge and agree that:

The Website and Services are provided subject to the disclaimers contained in these Terms.
Except for any express written warranty provided by the Company or a product manufacturer, no other warranties are made or implied.
Plumbing repairs and installations may reveal concealed conditions requiring additional work or expense.
No statement by any employee, technician, representative, or marketing material shall create a warranty unless expressly set forth in a written agreement signed by an authorized representative of AllClear Plumbing Pros LLC.
These disclaimers shall apply to the fullest extent permitted by applicable federal, state, and local law.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable federal, state, and local law, the liability of AllClear Plumbing Pros LLC, including its owners, members, managers, officers, directors, employees, technicians, subcontractors, agents, affiliates, successors, and assigns (collectively, the “Company Parties”), shall be limited as set forth in this Section.

18.1 Limitation of Damages

Except to the extent prohibited by applicable law or resulting from the Company’s gross negligence, willful misconduct, or fraud, the Company Parties shall not be liable for any:

Indirect damages;
Incidental damages;
Consequential damages;
Special damages;
Exemplary damages;
Punitive damages;
Treble damages;
Loss of profits;
Loss of business opportunities;
Loss of income;
Loss of goodwill;
Loss of use;
Loss of data;
Loss of business interruption;
Diminution in property value; or
Any other economic or commercial losses,

arising out of or relating to your use of the Website, the Services, or these Terms, regardless of the legal theory asserted, even if the Company has been advised of the possibility of such damages.

18.2 Maximum Liability

To the fullest extent permitted by law, the total cumulative liability of AllClear Plumbing Pros LLC arising out of or relating to any claim, dispute, or cause of action shall not exceed the total amount actually paid by the Customer to the Company for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the number of claims asserted or the legal theory upon which they are based.

18.3 Property Damage

While AllClear Plumbing Pros exercises reasonable care in performing Services, the Company shall not be liable for damage resulting from:

Pre-existing conditions;
Hidden or latent defects;
Corroded or deteriorated plumbing systems;
Improper prior installations or repairs;
Aging infrastructure;
Structural deficiencies;
Code violations existing before our work;
Underground or concealed conditions;
Defective manufacturer products;
Customer-supplied materials;
Utility failures;
Acts or omissions of third parties; or
Conditions beyond the Company’s reasonable control.

The Customer acknowledges that plumbing repairs may require access through walls, ceilings, floors, cabinetry, landscaping, concrete, tile, drywall, or other building components. Unless expressly included in the approved scope of work, restoration, cosmetic repairs, painting, drywall finishing, flooring replacement, landscaping restoration, cabinetry repairs, or similar finish work are not included in the plumbing Services provided by the Company.

18.4 Website Liability

The Website is provided for informational and scheduling purposes only.

The Company shall not be liable for damages arising from:

Website outages;
Software errors;
Inaccurate Website content;
Delayed communications;
Failed appointment requests;
Internet interruptions;
Cybersecurity incidents beyond our reasonable control;
Third-party integrations; or
Temporary unavailability of the Website.

18.5 Third-Party Products and Services

The Company shall not be liable for damages arising from:

Manufacturer defects;
Product recalls;
Warranty claim denials;
Third-party financing decisions;
Payment processor failures;
Third-party software;
Supplier delays;
Material shortages; or
Any products or services provided by independent third parties.

Any claims relating to third-party products or services must be pursued directly against the applicable third party.

18.6 Force Majeure

AllClear Plumbing Pros LLC shall not be liable for any delay, interruption, or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to:

Natural disasters;
Fire;
Flood;
Earthquake;
Severe weather;
Utility outages;
Supply chain disruptions;
Material shortages;
Government actions;
Labor disputes;
Pandemics;
Cyberattacks;
Transportation delays; or
Any other event constituting force majeure.

18.7 Customer Duty to Mitigate

The Customer agrees to take reasonable steps to minimize damages, including:

Promptly shutting off the water supply when appropriate;
Promptly reporting plumbing failures;
Following reasonable instructions provided by the Company;
Protecting personal property from additional damage where safe to do so; and
Timely notifying applicable insurance carriers when appropriate.

Failure to reasonably mitigate damages may reduce or eliminate any recovery otherwise available under applicable law.

18.8 No Liability for Consequential Losses

The Company shall not be liable for losses associated with:

Temporary loss of water service;
Business interruption;
Hotel accommodations;
Alternative housing expenses;
Lost rental income;
Lost business revenue;
Lost inventory;
Mold growth occurring outside the Company’s control;
Secondary water damage not directly caused by the Company’s negligence; or
Any consequential or indirect damages, except where such limitation is prohibited by applicable law.

18.9 Essential Basis of the Agreement

The Customer acknowledges that the pricing charged by AllClear Plumbing Pros LLC reflects the allocation of risk contained in these Terms and that the limitations of liability contained herein are an essential basis of the agreement between the parties.

Absent these limitations, the Company would not be able to offer its Services under the same pricing structure.

18.10 Consumer Rights

Nothing contained in this Section is intended to:

Limit liability that cannot legally be limited under applicable law;
Waive consumer rights that cannot legally be waived;
Exclude liability for gross negligence, willful misconduct, fraud, or any other liability that applicable law prohibits from being limited or excluded.

If any portion of this Section is determined to be unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

18.11 Customer Acknowledgement

By accessing the Website or engaging AllClear Plumbing Pros LLC to perform Services, the Customer acknowledges and agrees that:

The limitations of liability contained in this Section are fair and reasonable.
These limitations are an essential part of the agreement between the parties.
The Company’s pricing is based, in part, upon these agreed limitations of liability.
To the fullest extent permitted by law, the Customer releases the Company Parties from liability beyond the limitations expressly set forth in these Terms.
The Customer has had the opportunity to review these Terms and, if desired, consult with independent legal counsel before agreeing to them.

19. INDEMNIFICATION

To the fullest extent permitted by applicable federal, state, and local law, you agree to defend, indemnify, and hold harmless AllClear Plumbing Pros LLC, together with its owners, members, managers, officers, directors, employees, technicians, subcontractors, agents, affiliates, successors, and assigns (collectively, the “Company Parties”), from and against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, fines, penalties, losses, costs, and expenses, including reasonable attorneys’ fees and court costs, arising out of or relating to the matters described in this Section.

19.1 Customer Indemnification Obligations

You agree to indemnify, defend, and hold harmless the Company Parties from any claims arising out of or relating to:

Your breach of these Terms and Conditions;
Your violation of any applicable law, regulation, ordinance, or code;
Your misuse of the Website or Services;
False, inaccurate, or misleading information provided by you;
Your negligent, reckless, or intentional acts or omissions;
Your failure to disclose known plumbing defects, hazardous conditions, or material information relating to the property;
Your unauthorized use of another person’s identity or payment information;
Your violation of the rights of any third party; or
Any other conduct for which you are legally responsible.

19.2 Property Ownership and Authority

You agree to indemnify the Company Parties against any claims arising from your representation that you are the property owner or otherwise authorized to approve plumbing work at the service location.

If another owner, tenant, landlord, homeowners’ association, lender, governmental entity, or other third party later disputes your authority to authorize the Services, you agree to assume full responsibility for such dispute and indemnify the Company Parties for any resulting claims, losses, or expenses.

19.3 Customer-Supplied Materials

If Services are performed using products, fixtures, appliances, equipment, or materials supplied by the Customer or another third party at the Customer’s request, the Customer agrees to indemnify and hold harmless the Company Parties from claims arising out of or relating to:

Product defects;
Manufacturer defects;
Compatibility issues;
Improper specifications;
Warranty disputes;
Installation limitations resulting from the supplied materials; or
Failures not caused by the Company’s negligence.

19.4 Website Use

You agree to indemnify the Company Parties for any claims arising from:

Your unauthorized access to the Website;
Your violation of Website security;
Your transmission of malicious software or harmful code;
Your infringement of intellectual property rights;
Fraudulent online activity;
Unauthorized use of another person’s account or information; or
Any unlawful use of the Website.

19.5 Third-Party Claims

If any third party asserts a claim against the Company Parties arising from your actions, omissions, instructions, representations, or conduct, you agree to indemnify the Company Parties for all resulting losses, damages, settlements, judgments, and reasonable attorneys’ fees to the extent the claim results from your conduct or legal responsibility.

19.6 Company’s Right to Assume Defense

The Company reserves the right, at its sole discretion and expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

If the Company elects to assume such defense, you agree to:

Cooperate fully with the Company’s defense;
Provide requested documents and information;
Assist in resolving the dispute; and
Refrain from settling any claim affecting the Company without the Company’s prior written consent.

The Company’s assumption of the defense shall not relieve you of your indemnification obligations under these Terms.

19.7 No Indemnification for Company’s Misconduct

Nothing contained in this Section shall require the Customer to indemnify or defend the Company Parties for claims arising from the Company’s:

Gross negligence;
Willful misconduct;
Fraud; or
Any other conduct for which indemnification is prohibited by applicable law.

19.8 Survival

The indemnification obligations contained in this Section shall survive:

Completion of the Services;
Final payment;
Expiration or termination of these Terms;
Closure of your customer account; and
Any other termination of the relationship between the parties,

to the extent necessary to resolve claims arising from events occurring during the term of the parties’ relationship.

19.9 Customer Acknowledgement

By using the Website or engaging AllClear Plumbing Pros LLC to provide Services, you acknowledge and agree that:

You have read and understand this Indemnification Section.
You agree to indemnify and hold harmless the Company Parties only to the extent your actions, omissions, or legal responsibilities give rise to a covered claim.
Nothing in this Section requires you to indemnify the Company for its own gross negligence, willful misconduct, fraud, or any liability that cannot legally be shifted under applicable law.
These indemnification obligations are a material part of the agreement between you and AllClear Plumbing Pros LLC and shall survive as provided herein.

20. GOVERNING LAW

These Terms and Conditions, the Website, all Services provided by AllClear Plumbing Pros LLC, and any dispute, claim, or controversy arising out of or relating to the relationship between the Customer and the Company shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of law principles that would require the application of the laws of another jurisdiction.

Nothing contained in these Terms is intended to deprive any consumer of non-waivable rights or protections afforded under applicable federal or state law.

20.1 Applicable Law

Except where otherwise required by applicable law, these Terms and all matters arising from or relating to:

The Website;
The Services;
Estimates;
Service Agreements;
Payments;
Membership Programs;
SMS Communications;
Privacy;
Warranties;
Customer disputes; and
Any related transaction,

shall be governed exclusively by the laws of the State of Delaware.

20.2 Compliance With Local Laws

Although these Terms are governed by Delaware law, AllClear Plumbing Pros LLC performs plumbing services in various jurisdictions and will comply with applicable:

Federal laws;
California laws applicable to licensed contractors and consumers;
Local building codes;
Municipal ordinances;
Plumbing codes;
Health and safety regulations; and
Other mandatory legal requirements applicable to the Services being performed.

If any provision of these Terms conflicts with a law that cannot legally be waived, that law shall control only to the extent required, and the remainder of these Terms shall remain in full force and effect.

20.3 No Waiver of Mandatory Consumer Rights

Nothing in these Terms shall be interpreted to:

Waive any consumer protection rights that cannot legally be waived;
Limit remedies that applicable law requires to remain available;
Eliminate statutory rights provided under applicable law; or
Restrict any legal protections that federal, state, or local law expressly prohibits from being waived.

20.4 Uniform Interpretation

These Terms shall be interpreted in a commercially reasonable manner to give effect to the intent of the parties.

Headings are included solely for convenience and shall not affect the interpretation of these Terms.

Any ambiguity shall not be construed against either party solely because one party drafted these Terms.

20.5 Severability

If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid, enforceable, and in full force and effect.

If necessary, the invalid provision shall be modified only to the minimum extent required to make it enforceable while preserving the original intent of the parties.

20.6 Venue for Matters Not Subject to Arbitration

To the extent a dispute is not subject to a valid and enforceable arbitration agreement, or where a court proceeding is necessary to enforce or challenge an arbitration award, the parties agree that such proceedings shall be brought exclusively in the state or federal courts located in the State of Delaware, unless applicable law requires otherwise.

Each party irrevocably submits to the personal jurisdiction of those courts for such limited purposes.

20.7 Customer Acknowledgement

By using the Website or engaging AllClear Plumbing Pros LLC to provide Services, the Customer acknowledges and agrees that:

These Terms are governed by the laws of the State of Delaware, except where mandatory law requires otherwise.
Mandatory consumer protection laws remain applicable to the extent they cannot legally be waived.
Any legal proceeding not subject to arbitration shall be brought in accordance with this Section.
The Customer has had the opportunity to review these Terms and seek independent legal advice before agreeing to them.
21. DISPUTE RESOLUTION, BINDING ARBITRATION & CLASS ACTION WAIVER

21.1 Agreement to Arbitrate

To the fullest extent permitted by applicable law, any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Website, the Services, any estimate, invoice, warranty, payment, membership, or the relationship between the Customer and AllClear Plumbing Pros LLC shall be resolved exclusively through final and binding arbitration rather than in court, except as expressly provided in this Section.

This agreement to arbitrate shall be governed by the Federal Arbitration Act (“FAA”).

21.2 Covered Claims

Claims subject to arbitration include, without limitation:

Contract disputes;
Negligence claims;
Consumer protection claims;
Warranty disputes;
Payment disputes;
Property damage claims;
Website-related claims;
Privacy-related claims;
Statutory claims; and
Any other claim arising out of or relating to the Company’s Services.

21.3 Arbitration Administrator

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect unless the parties mutually agree otherwise.

21.4 Arbitration Location

Unless otherwise required by applicable law or mutually agreed by the parties, arbitration shall take place in the State of Delaware.

The parties may agree to conduct hearings remotely by video conference, telephone, or through written submissions where appropriate.

21.5 Arbitrator’s Authority

The arbitrator shall have exclusive authority to determine:

The interpretation of these Terms;
Arbitrability;
Enforcement of this arbitration agreement;
Available remedies; and
All issues of law and fact submitted by the parties.

The arbitrator may award any remedy that would otherwise be available under applicable law.

21.6 Small Claims Exception

Either party may pursue an individual claim in a court of competent small claims jurisdiction if the claim qualifies under applicable law and remains within the court’s jurisdictional limits.

21.7 Injunctive Relief

Nothing in this Section prevents either party from seeking temporary, preliminary, or emergency injunctive relief from a court of competent jurisdiction to protect intellectual property rights, confidential information, or other rights requiring immediate judicial intervention.

21.8 Class Action Waiver

To the fullest extent permitted by law, all disputes shall be resolved solely on an individual basis.

Neither party shall participate in:

A class action;
A class arbitration;
A representative action;
A consolidated action; or
A private attorney general action, except where such waiver is prohibited by law.

The arbitrator shall have no authority to consolidate claims or preside over any representative proceeding.

21.9 Jury Trial Waiver

To the fullest extent permitted by law, both parties knowingly and voluntarily waive any right to a trial by jury for claims covered by this Section.

21.10 Severability

If the class action waiver is determined to be unenforceable with respect to a particular claim, only that portion shall be severed, and the remaining arbitration provisions shall remain enforceable to the fullest extent permitted by law.

21.11 Customer Acknowledgement

By using the Website or Services, the Customer acknowledges that:

They are agreeing to binding arbitration.
They are waiving the right to have covered disputes decided by a judge or jury.
They are waiving the right to participate in class or representative proceedings except where prohibited by law.
This arbitration agreement survives termination of the parties’ relationship.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS & ELECTRONIC SIGNATURES

22.1 Electronic Communications

By using the Website or engaging AllClear Plumbing Pros LLC, you consent to receive communications electronically, including emails, text messages, invoices, estimates, work authorizations, warranties, disclosures, and other business communications.

22.2 Electronic Records

Electronic records satisfy any legal requirement that communications be in writing to the extent permitted by applicable law.

22.3 Electronic Signatures

Electronic signatures, digital signatures, click-through acceptances, electronic initials, touchscreen signatures, emailed approvals, and other legally recognized forms of electronic acceptance shall have the same force and effect as handwritten signatures.

22.4 E-SIGN Compliance

The parties intend to conduct transactions electronically in accordance with the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN Act”), the Uniform Electronic Transactions Act (“UETA”), and other applicable laws.

22.5 Record Retention

The Company may retain electronic copies of documents, communications, invoices, estimates, photographs, videos, recordings, and electronically signed documents for its business and legal purposes.

22.6 Customer Responsibility

Customers are responsible for maintaining accurate contact information and ensuring they can receive electronic communications.

22.7 Customer Acknowledgement

The Customer agrees that electronic communications and signatures are legally binding and enforceable to the fullest extent permitted by law.

23. CALIFORNIA CONSUMER NOTICES

23.1 California Contractor

AllClear Plumbing Pros LLC is licensed by the California Contractors State License Board (“CSLB”).

CSLB License No. 1141172

23.2 Mechanics’ Lien Rights

California law provides certain rights and obligations relating to mechanics’ liens.

Customers acknowledge receiving all notices required under California law, including any preliminary notices, mechanics’ lien notices, or other disclosures that may be required for the Services being performed.

23.3 Home Improvement Contracts

Where applicable, contracts for home improvement work shall comply with California Business and Professions Code requirements governing licensed contractors.

If any provision of these Terms conflicts with mandatory California contractor laws, the applicable law shall control.

23.4 Consumer Rights

Nothing contained in these Terms is intended to waive or limit any non-waivable consumer protections available under California law.

23.5 Complaints

Information regarding licensed contractors may be obtained from the California Contractors State License Board.

Customers may contact the CSLB regarding licensing information or complaint procedures.

23.6 Customer Acknowledgement

The Customer acknowledges receiving any notices required by California law in connection with the Services provided.

24. MISCELLANEOUS PROVISIONS

24.1 Entire Agreement

These Terms, together with any executed service agreement, estimate, invoice, warranty, Privacy Policy, and other documents expressly incorporated by reference, constitute the entire agreement between the parties.

24.2 Assignment

The Customer may not assign these Terms without the Company’s prior written consent.

The Company may assign its rights or obligations to an affiliate, successor, purchaser, or entity acquiring substantially all of its assets.

24.3 Waiver

No waiver of any provision shall constitute a continuing waiver unless expressly stated in writing.

Failure to enforce any provision shall not constitute a waiver of future enforcement.

24.4 Severability

If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.

24.5 Survival

Any provision which by its nature should survive termination shall survive, including:

Payment obligations;
Indemnification;
Intellectual Property Rights;
Privacy obligations;
Warranty limitations;
Disclaimers;
Limitation of Liability;
Arbitration;
Governing Law; and
Any other provision intended to survive.

24.6 Relationship of the Parties

Nothing contained in these Terms creates a partnership, joint venture, employment relationship, agency relationship, or fiduciary relationship between the parties.

24.7 Headings

Section headings are provided solely for convenience and shall not affect interpretation.

24.8 No Third-Party Beneficiaries

Except as expressly provided herein, these Terms create no rights in any third party.

24.9 Notices

Any notices required under these Terms shall be delivered by personal delivery, recognized overnight courier, certified U.S. Mail, or electronic communication where permitted by law.

24.10 Language

These Terms shall be interpreted according to their plain meaning and not strictly against either party as the drafter.

24.11 Customer Acknowledgement

The Customer acknowledges that these Miscellaneous Provisions are a material part of the agreement and shall remain enforceable to the fullest extent permitted by law.

25. CONTACT INFORMATION

Questions regarding these Terms and Conditions or the Services provided by AllClear Plumbing Pros LLC may be directed to:

AllClear Plumbing Pros LLC
26941 Cabot Rd., Suite 134
Laguna Hills, CA 92653

CSLB License No.: 1141172

Phone: (949) 758-0203

Email: info@allclearplumbingpros.com

Website: https://www.allclearplumbingpros.co

21. DISPUTE RESOLUTION

AllClear Plumbing Pros LLC is committed to resolving disputes fairly, efficiently, and in a cost-effective manner. Before initiating arbitration or litigation, the parties agree to make a good-faith effort to resolve any dispute informally as set forth below.

21.1 Good-Faith Negotiation

In the event of any dispute, claim, controversy, or disagreement arising out of or relating to these Terms and Conditions, the Website, the Services, any estimate, invoice, warranty, payment, membership, or any other interaction with AllClear Plumbing Pros LLC (collectively, a “Dispute”), the Customer and the Company agree to first attempt to resolve the Dispute through informal good-faith negotiations.

The party initiating the Dispute shall provide written notice describing:

The nature of the Dispute;
The relevant facts;
The relief requested; and
Supporting documentation, if applicable.

The parties shall have thirty (30) days from receipt of such notice to attempt to resolve the Dispute before either party may commence arbitration or litigation, unless immediate legal action is necessary to preserve rights or prevent irreparable harm.

21.2 Binding Arbitration

If the parties are unable to resolve the Dispute through informal negotiations, the Dispute shall be resolved exclusively through final and binding arbitration, except where prohibited by applicable law or as otherwise provided in these Terms.

This arbitration agreement shall be governed by the Federal Arbitration Act (FAA).

21.3 Claims Subject to Arbitration

To the fullest extent permitted by law, arbitration shall apply to all claims arising out of or relating to:

These Terms and Conditions;
The Website;
Plumbing Services;
Estimates and proposals;
Service agreements;
Payments and billing;
Membership programs;
Warranties;
Property damage claims;
Negligence claims;
Consumer protection claims;
Privacy and data disputes;
SMS communications;
Any statutory or common law claims; and
Any other dispute arising from the relationship between the Customer and AllClear Plumbing Pros LLC.

21.4 Arbitration Administrator

Unless otherwise mutually agreed, arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect.

If the AAA is unavailable or unwilling to administer the arbitration, the parties shall mutually agree upon another nationally recognized arbitration provider or request that a court of competent jurisdiction appoint one.

21.5 Arbitration Venue

Unless applicable law requires otherwise, arbitration shall take place in the State of Delaware.

The parties may mutually agree to conduct arbitration remotely through video conference, telephone, or written submissions when appropriate.

21.6 Arbitrator’s Authority

The arbitrator shall have exclusive authority to determine:

The interpretation of these Terms;
The enforceability of this arbitration agreement;
Whether a claim is subject to arbitration;
The rights and obligations of the parties; and
Any available legal or equitable remedies.

The arbitrator may award any remedy available under applicable law but shall have no authority to award relief inconsistent with these Terms or prohibited by law.

21.7 Small Claims Exception

Either party may elect to bring an individual claim in a court of competent small claims jurisdiction, provided that:

The claim qualifies under the applicable monetary limits;
The claim remains an individual action; and
The claim is not removed, transferred, or consolidated with another proceeding.

21.8 Injunctive and Equitable Relief

Nothing in this Section shall prevent either party from seeking temporary, preliminary, or emergency injunctive relief from a court of competent jurisdiction when necessary to:

Protect confidential information;
Protect intellectual property rights;
Prevent unauthorized use of the Website;
Preserve the status quo pending arbitration; or
Prevent immediate and irreparable harm.

Any request for such relief shall not constitute a waiver of the obligation to arbitrate the underlying Dispute.

21.9 Time Limitation for Claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be commenced within the applicable statute of limitations prescribed by law. Nothing in this Section shortens any limitations period that cannot legally be modified.

21.10 Recovery of Costs

Unless otherwise required by law or ordered by the arbitrator, each party shall bear its own attorneys’ fees and costs.

Arbitration filing fees and administrative costs shall be allocated in accordance with the applicable AAA Consumer Arbitration Rules or as otherwise required by law.

21.11 Survival

This Dispute Resolution Section shall survive:

Completion of the Services;
Final payment;
Expiration or termination of these Terms;
Closure of any customer account; and
Any other termination of the relationship between the parties.

21.12 Customer Acknowledgement

By using the Website or engaging AllClear Plumbing Pros LLC to perform Services, the Customer acknowledges and agrees that:

The parties will first attempt to resolve disputes through good-faith negotiations.
If a Dispute cannot be resolved informally, it will be resolved through binding arbitration except as otherwise provided in these Terms or required by applicable law.
The arbitration shall be administered under the applicable AAA Consumer Arbitration Rules.
Individual claims that qualify may be brought in small claims court.
Either party may seek temporary injunctive relief from a court when necessary to protect legal rights pending arbitration.
This Dispute Resolution Section is a material part of the agreement between the parties and shall survive termination of these Terms.

22. CALIFORNIA CONSUMER NOTICE

AllClear Plumbing Pros LLC is committed to complying with all applicable California laws governing licensed contractors and home improvement services. Nothing contained in these Terms and Conditions is intended to limit, waive, or modify any consumer rights or protections that cannot legally be waived under applicable law.

22.1 California Contractor License

AllClear Plumbing Pros LLC is a licensed California contractor.

California Contractors State License Board (CSLB)
License Number: 1141172

Customers may verify our license status, classifications, bond information, workers’ compensation coverage, and disciplinary history through the California Contractors State License Board.

22.2 Home Improvement Contract Requirements

Where required by California law, any Home Improvement Contract, Service Agreement, Estimate, Change Order, or other written contract entered into between the Customer and AllClear Plumbing Pros LLC shall comply with the applicable provisions of the California Business and Professions Code and related regulations.

If any provision of these Terms conflicts with a mandatory requirement of California law, the applicable law shall control to the extent of the conflict.

22.3 Mechanics’ Lien Notice

California law provides contractors, subcontractors, laborers, material suppliers, and certain other persons with rights relating to mechanics’ liens.

Where required by law, AllClear Plumbing Pros LLC will provide all notices, disclosures, and documentation required under California law regarding mechanics’ lien rights and payment obligations.

Nothing contained in these Terms alters or waives any mechanics’ lien rights or legal obligations provided by applicable law.

22.4 Right to Cancel

Where a Customer has a legal right to cancel a contract under California or federal law, AllClear Plumbing Pros LLC will provide any required notices of cancellation and honor such rights in accordance with applicable law.

Nothing in these Terms is intended to limit any statutory cancellation rights.

22.5 Consumer Protection Laws

AllClear Plumbing Pros LLC conducts its business in compliance with applicable consumer protection laws, including those governing:

Home improvement contracts;
Licensed contractors;
Advertising and marketing;
Consumer privacy;
Electronic communications;
Telephone and SMS communications;
Financing disclosures;
Warranty obligations; and
Other applicable federal, state, and local laws.

22.6 Complaint Information

Customers who have questions regarding contractor licensing or who wish to file a complaint concerning a licensed contractor may contact the California Contractors State License Board (CSLB) through its official complaint procedures.

Nothing in these Terms limits a Customer’s right to contact any governmental agency having jurisdiction over licensed contractors or consumer protection matters.

22.7 Non-Waiver of Consumer Rights

Nothing contained in these Terms shall be interpreted to:

Waive any non-waivable rights provided under California law;
Limit any statutory remedy available to consumers;
Restrict any right that cannot legally be waived;
Eliminate any mandatory disclosure required by law; or
Reduce any legal obligation imposed upon licensed contractors.

Any provision found to conflict with mandatory California law shall be interpreted and enforced only to the extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

22.8 Customer Acknowledgement

By engaging AllClear Plumbing Pros LLC or using the Company’s Website or Services, the Customer acknowledges and agrees that:

They have received or will receive all notices and disclosures required by applicable California law.
AllClear Plumbing Pros LLC is a licensed California contractor operating under CSLB License No. 1141172.
Nothing contained in these Terms is intended to waive or limit any non-waivable consumer rights provided by California or federal law.
Any mandatory consumer protections required by law shall apply notwithstanding any contrary provision contained in these Terms and Conditions.

23. MISCELLANEOUS PROVISIONS

The following provisions apply to these Terms and Conditions, the Website, and all Services provided by AllClear Plumbing Pros LLC and are intended to ensure the enforceability and proper administration of this Agreement.

23.1 Entire Agreement

These Terms and Conditions, together with any executed Service Agreement, Estimate, Work Authorization, Invoice, Warranty, Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the Customer and AllClear Plumbing Pros LLC regarding the subject matter herein.

These Terms supersede all prior or contemporaneous oral or written discussions, representations, negotiations, understandings, or agreements relating to the Services, except as otherwise expressly agreed in writing by an authorized representative of the Company.

23.2 Amendments

AllClear Plumbing Pros LLC reserves the right to modify, update, or revise these Terms and Conditions at any time.

Any modifications shall become effective upon posting to the Company’s Website unless a different effective date is stated.

Continued use of the Website or Services after any revision constitutes acceptance of the updated Terms.

Changes shall not apply retroactively to Services already completed unless otherwise required by law.

23.3 Assignment

The Customer may not assign, transfer, delegate, or otherwise convey any rights or obligations under these Terms without the prior written consent of AllClear Plumbing Pros LLC.

The Company may assign or transfer these Terms, in whole or in part, to:

An affiliate;
A successor entity;
A purchaser of substantially all Company assets;
A surviving entity following a merger or reorganization; or
Any other lawful successor.

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

23.4 No Waiver

The failure of AllClear Plumbing Pros LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of the Company.

A waiver on one occasion shall not constitute a waiver of any future breach.

23.5 Severability

If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified only to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain valid, enforceable, and in full force and effect.

23.6 Survival

The following provisions shall survive the completion of Services, final payment, termination of these Terms, closure of any customer account, or any other termination of the relationship between the parties:

Payment obligations;
Warranty limitations;
Intellectual Property Rights;
Privacy obligations;
Disclaimers;
Limitation of Liability;
Indemnification;
Dispute Resolution;
Governing Law;
California Consumer Notices;
Any accrued rights or obligations; and
Any other provisions that by their nature are intended to survive.

23.7 Independent Contractor Relationship

Nothing contained in these Terms shall be interpreted as creating a:

Partnership;
Joint venture;
Agency relationship;
Employment relationship;
Fiduciary relationship; or
Franchise relationship

between the Customer and AllClear Plumbing Pros LLC.

The Company performs Services solely as an independent contractor.

23.8 No Third-Party Beneficiaries

Except as expressly stated herein, these Terms are intended solely for the benefit of the Customer and AllClear Plumbing Pros LLC.

No third party shall have any rights, benefits, or causes of action under these Terms.

23.9 Notices

Unless otherwise required by law, any legal notice required under these Terms shall be provided in writing and delivered by one or more of the following methods:

Personal delivery;
Certified U.S. Mail, return receipt requested;
Nationally recognized overnight courier; or
Electronic mail where permitted by applicable law.

Notices to AllClear Plumbing Pros LLC shall be sent to:

AllClear Plumbing Pros LLC
26941 Cabot Rd., Suite 134
Laguna Hills, CA 92653

Email: info@allclearplumbingpros.com

The Company may update its notice information by posting revised contact information on its Website.

23.10 Interpretation

The headings contained in these Terms are provided solely for convenience and shall not affect the interpretation of any provision.

Words such as “including,” “includes,” and “include” shall be interpreted to mean “including without limitation.”

These Terms shall not be construed against either party solely because one party drafted them.

23.11 Compliance with Applicable Law

The parties intend for these Terms to comply with all applicable federal, state, and local laws.

If any provision conflicts with a mandatory legal requirement that cannot be waived, that provision shall be interpreted and enforced only to the extent necessary to comply with applicable law, while preserving the original intent of these Terms to the fullest extent permitted.

23.12 Force Majeure

AllClear Plumbing Pros LLC shall not be deemed in breach of these Terms or liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to:

Acts of God;
Natural disasters;
Fire;
Flood;
Earthquake;
Severe weather;
Utility outages;
Labor disputes;
Government actions;
Supply chain interruptions;
Material shortages;
Transportation delays;
Cybersecurity incidents;
Pandemics; or
Other events constituting force majeure.

23.13 Customer Acknowledgement

By accessing the Website or engaging AllClear Plumbing Pros LLC to provide Services, the Customer acknowledges and agrees that:

These Miscellaneous Provisions are an essential part of the agreement between the parties.
These Terms constitute the complete and exclusive agreement governing the parties’ relationship unless modified in a written agreement signed by an authorized representative of the Company.
Any provision determined to be unenforceable shall not affect the validity or enforceability of the remaining provisions.
The provisions intended to survive termination shall remain fully enforceable after the completion of Services or termination of the parties’ relationship to the fullest extent permitted by law.

24. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, our Website, Privacy Policy, Services, warranties, billing, scheduling, memberships, or any other matter relating to AllClear Plumbing Pros LLC, please contact us using the information below.

24.1 Company Information

AllClear Plumbing Pros LLC
California Contractors State License Board (CSLB) License No. 1141172

Business Address:
26941 Cabot Rd., Suite 134
Laguna Hills, CA 92653

Telephone:
(949) 758-0203

Email:
info@allclearplumbingpros.com

Website:
https://www.allclearplumbingpros.com

24.2 Customer Service

Our Customer Service team is available to assist with matters including, but not limited to:

Appointment scheduling and rescheduling;
Estimates and service inquiries;
Billing and payment questions;
Membership program inquiries;
Warranty requests;
Service concerns;
Website issues;
Privacy requests;
SMS messaging questions; and
General customer support.

24.3 Legal Notices

Any legal notice required or permitted under these Terms and Conditions shall be delivered in accordance with the Notices provisions contained in these Terms.

Service of legal process shall be made only in accordance with applicable law.

24.4 Accessibility

AllClear Plumbing Pros LLC is committed to providing accessible customer service.

Customers who require reasonable accommodations or alternative methods of communication are encouraged to contact us, and we will make reasonable efforts to provide appropriate assistance in accordance with applicable law.

24.5 Reporting Concerns

If you believe there has been:

A billing error;
A warranty issue;
A service concern;
A privacy concern;
Unauthorized use of your information;
Website accessibility issues; or
Any other matter requiring our attention,

please contact us promptly so we may investigate and attempt to resolve the matter in a timely and professional manner.

24.6 Customer Acknowledgement

By accessing the Website or engaging AllClear Plumbing Pros LLC to provide Services, the Customer acknowledges and agrees that:

The contact information provided in this Section is the primary method for communicating with the Company regarding these Terms and Conditions and the Services provided.
The Company may update its contact information from time to time by posting revised information on its Website or otherwise providing notice as required by applicable law.
Customers are responsible for maintaining accurate contact information with the Company to facilitate communications regarding appointments, invoices, warranties, and other matters related to the Services.

AllClear Plumbing Pros LLC
26941 Cabot Rd., Suite 134
Laguna Hills, CA 92653
CSLB License No. 1141172
(949) 758-0203
info@allclearplu m bingpros.com
https://www.allclearplumbingpros.com

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26941 Cabot Road, Suite 134

Laguna Hills, CA 92653

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